Precision Auto Care

I brought my car in for a simple brake replacement, and this shop has caused me nothing but problems since. After the brakes were replaced, they kept squeaking, so I brought my car back like they told me to. The owner claimed he “didn’t hear anything,” so nothing was fixed. When I picked up my car, my headlight was busted — something that was absolutely not damaged when I dropped it off. Instead of taking responsibility, he tried to tell me it was already like that. On top of that, my dashboard is now showing a lamp malfunction sensor, something that has never appeared before this visit. I trusted them with my car, and it came back with more issues than it went in with. Extremely unprofessional, dishonest, and careless. I would not recommend this shop to anyone. Thank you for replying, but I need to correct several things you stated because they are simply not true. 1. No voicemail was ever left for me or my brother. At no point did I receive a call or a message about my headlight being “already cracked” or full of water. The first and only time this was mentioned was in person, when I came to pick up my car. The owner looked at me and said, “By the way, your headlight is broken and water is getting inside. That’ll be about $1,500 to fix—call your insurance.” That was the first I heard of it. When I told him it was NOT like that when I dropped it off, he tried to convince me otherwise. 2. My dashboard light did NOT show any issues until after I left your shop. The “lamp malfunction” warning came on immediately once I drove away. If this was supposedly a pre-existing issue, the warning would’ve been there when I brought the car in. It wasn’t. 3. The brake issue was never resolved. I brought my car back specifically because the brakes were squeaking right after the job was completed. I was told “I don’t hear anything,” and nothing was fixed, even though the noise was clearly happening. I understand shops want to protect themselves, but rewriting the situation and adding details that never happened (like a voicemail) is not honest. I’m only sharing my actual experience so other customers know what to expect.

If you have a German car that needs work done, Jim is THE man you need to go to. He is honest, knowledgeable, and fast. I was pulling into Torchy's parking lot when suddenly white smoke started coming out of my BMW 540i's hood. At that moment, I knew that it was a coolant gasket problem. Jim's shop was the nearest German auto shop so I pulled in. Jim greeted me and took the car on the spot. He confirmed my assumption that there was a problem with the valley pan coolant gasket. That's when I knew he was legit. He gave me a reasonable quote and followed through upon delivery the next day. I could have not asked for a better experience. Jim is a knowledgeable (master technician at MB Plano for MANY years!) and honest guy that owns a great shop. I will be coming back in the future, and I'm sure you will be too.

I knew I was in for trouble when the moonroof on my Mercedes CLA250 wouldn't close. I called the dealer as well as several repair shops who quoted $3000 to $5000, along with a week's worth of turnaround time. Through word-of-mouth, I was referred to Jim and Precision Auto Care. When I called, I was so stressed about the cost and being without my car, I cried. Jim was kind and empathetic, and suggested bringing the car over to his shop. Jim did a thorough check and provided a detailed account of exactly what needed to be done, parts that would be required for repair, and most important - a reasonable cost. I would also have the car back by the end of the day. Jim kept me apprised of progress and I felt secure leaving the car in his capable hands. Not only is his work exemplary, but he showed me the broken parts so I was aware what he had replaced. This is not typical. I encourage anyone owning a Mercedes or other German vehicle to visit Jim for an exceptional experience.

Jim is an honest mechanic that I trusted with my BMW anytime there was a problem. He’d take care of it, communicate with me the whole time, and offered fair prices. Highly recommended for anyone who has a German car and needs a reliable mechanic.

I had been having issues with my car for a while but every mechanic told me my car was totally fine. After getting an oil change, the problem became worse. I googled auto shops and Precision Auto Care was the one my gut told me to go for. Took it in yesterday and got it back today and it feels like a different, better car! Jim was so kind, quickly knew the issue and was able to get the job done quickly, efficiently and at a reasonable, honest cost.