Automotive Inc

Overall, this business fully repaired and restored my truck to its original condition from a minor collision. The mechanics were good, installing replacement aftermarket parts that were damaged, but the customer service staff need improvement. I had to bring my truck back twice for them to finish the repairs that were not completed when they said it was ready, a total of three different visits instead of just one. The communication between this repair shop and my insurance company was challenging, I had to get involved more than any previous experiences, and I still didn’t get everything I was entitled to and asked for approved by my insurance company. I would recommend choosing a different repair center if you drive a Toyota with aftermarket parts, and prefer Toyota certified repair centers.

My front bottom shield came loose while going to work on 75. Came to them just to take it off. They were really helpful, even though they don’t work on VWs, they took it off and placed it in my trunk as courtesy!!! Very thankful for their assistance. Manager Cirby was very very helpful! 😀

After being hit from an 18 wheeler, I brought my vehicle here for repairs. Not only were there many problems in communication, Kirby (person who helped me) was no longer an employee there and no one could figure out what was going on. They had me sign a release and unbeknownst to me as I am not knowledgeable in this area, meant I signed a release of vehicle. Repairs were half done and they put back old parts that were charged as new replacement to the insurance company. Not to mention broke my visor, never fixed one of the problems, and I have had issue with my vehicle ever since. They will give you the run around and stall as long as they can. I still have yet to get a refund check for the decals and other things that they could not do/get. They were paid by the insurance company for things they never did and shame on me for not knowing better. Definitely do not recommend if you don’t know much about vehicles as they will cheat you and slap a band aide on. After that they will say it’s too late you already picked up your vehicle. Never be able to use my 4-wheel drive unless I pay hundreds at a Jeep dealership. Thanks Richardson Automotive for months of grief and the problems I have now!

I got my vehicle repaired here recently and Lisa was great to work with! They left my vehicle looking brand new. The insurance was a little difficult to work with but everything turned out great.

Terrible communication once they had our car. They repaired the car and failed in every other conceivable category. Zero communication despite paperwork promising to keep me updated and a text message system promising the same. I got a text the day I dropped the car off and the day I picked it up with radio silence in-between. Did not return voice mails or emails. No estimate of price or repair time after they had the car for over a week. Estimator could not have cared less that I was frustrated with the lack of communication. His attitude was aloof at best with "it happens" when I asked why I hadn't heard back.