Brakes Plus

Last year, I went to Brakes Plus off of Central Expy, Dallas, TX, to have my brakes changed, and the experience was incredibly disappointing from start to finish. While I was there, the techs attempted to perform an oil change but didn’t have the proper tool to complete it. Unfortunately, when I got my car back, things went from bad to worse. Not only did they fail to replace the brake sensor, but they also forgot to put the oil cap back on and left a rag sitting in the engine bay. I noticed something was wrong immediately — both my brake light and check engine light came on right after I left. I called and spoke to the manager, Jonah, who assured me they’d make it right and arranged for the car to be towed. They did end up replacing the brake sensor, but they never cleaned the oil that had spilled all over the front and sides of my vehicle. There was no apology, no car wash, and certainly no real effort to fix the mess they made. All it would have taken was a sincere apology and a basic car wash to show they cared, but instead I was left feeling like just another sucker who got one pulled over on them. Brakes Plus failed to deliver on even the bare minimum of professionalism or accountability. I will not be returning, and I suggest others think twice before trusting their vehicle to this shop. EDIT/UPDATE: Brakes Plus called me and said they will give me $90 if I remove this review. No thanks! It cost me more than 3x that to get the issues you caused cleaned up.

I can't say enough great things about Brake Plus in Richardson! Scott, the manager, is absolutely outstanding. He is super friendly, professional, honest, and truly passionate about cars. He takes the time to explain everything in detail, making sure you understand exactly what your vehicle needs without ever trying to upsell or overcharge you. I've been to this shop several times, and every experience has been excellent. Scott consistently goes above and beyond to provide top-notch customer service. The entire team of mechanics is also incredibly friendly, knowledgeable, and professional. You can tell they genuinely care about their customers and the quality of their work. The location is convenient as well, right next to the freeway, making it easy to get in and out. If you're looking for an honest repair shop you can trust, this is the place to go. Ask for anyone on the team, but especially Scott! He's a great guy, loves cars, and it shows in the way he takes care of customers. Highly recommended—everybody should give Brake Plus a try!

Excellent service from start to finish! Scott was friendly, honest, and professional. They explained everything clearly, completed the brake repair quickly, and charged a fair price. My car drives great now, and I really appreciate their quality work and attention to detail. I highly recommend this shop to anyone looking for reliable and trustworthy brake service!

Lori, the service advisor at the Brakes Plus at 400 North Central in Richardson, TX, is fantastic. She is extremely friendly, professional and knowledgeable. She and the team diagnosed and repaired a problem with my car involving spark plugs and gaskets that other companies had overlooked and, between that and a fuel induction service, saved me at least $500 over what a dealership would have charged. They truly care about helping customers and staying mindful of budget limitations. Lori will be the first person I call for any future needs with my 16-year-old car!

I’m mostly leaving this review to support Lori, who provided excellent service. She was very knowledgeable and gave the impression of being a truly valued employee. My car was making a strange noise, and I suspected it might be related to the brakes, so I brought it in. I’m not very knowledgeable when it comes to vehicles, but I did not feel like I was oversold on unnecessary services. They completed a front brake pad replacement and a coolant flush in about two hours. I went for a walk while they worked, and everything was ready slightly earlier than the original estimate. The service was quick and efficient, and the staff were all friendly and professional. I had called ahead and was told I could come right in, though it also seems appointments are available. Overall, I was very satisfied with my experience and would recommend this shop to friends and family. Regarding the original issue, they weren’t completely certain the noise was brake-related, but the pads were significantly worn and needed replacement regardless. They encouraged me to return if the issue persists. So far, the noise does seem to have resolved. Pricing may lean slightly on the higher side, but they do offer a warranty on the brake pads—future replacements only require paying for labor—which adds some long-term value.