I went to this shop to have a headlight replaced on my 2011 Cadillac CTS. At the time, I assumed everything was done correctly. A couple of months later, I took my car to a different repair shop for unrelated work, and they showed me that my front bumper had been zip-tied underneath and that a component under the car (part of the control/monitor system) had been knocked loose or damaged. My bumper had never been zip-tied before, and I have not been in any accidents since the work was done. The zip ties also appeared old, which suggests they had been there for a while. I went back to the shop to calmly explain what another mechanic had found. The owner seemed irritated that I brought it up. After waiting for him to finish with other customers, he briefly looked under the car and immediately began saying the car must have been wrecked. However, I have not had any accidents, and the bumper was not like that before the repair. I simply wanted the issue looked at and discussed, but I felt my concerns were dismissed. Based on my experience, I would recommend that customers carefully check their vehicles after having work done here. I asked to speak to the owner and a manager I don't know which one I was talking too. He didn't check to see when the work was done if the work was done I was totally dismissed I would never return to the shop just the way he handled things so unprofessionally arguing with me not even trying to resolve the issue He started the argument tried to accuse me of lying I feel like if I was a man he would have handled the situation totally different
View on GoogleJ & A Auto Repair
Mechanic in Richardson, TX
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About This Shop
A premier independent auto garage in Richardson, NY, dedicated to servicing general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 9:00 AM – 6:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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Google Reviews
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Quick service and polite staff. I paid $20 for a very quick license plate installation (two screws, about 2 minutes). Personally, the price felt a bit high, so I wanted to share for transparency.
View on GoogleBeen going here for 10+ years, and I've never been anywhere else that is as fast and efficient with diagnosing and fixing problems when it comes to any of my vehicles. Hands down the best service in Richardson, if not Texas!!
View on GoogleThe owner is very sincere, helpful, and knowledgeable. The price is very reasonable and affordable. Come and check them out, you won't be disappointed.
View on GooglePaid $4000 for them to build me a new engine after my old one died on me. Told me that it would be fully covered by warranty. Two months later there’s white smoke coming out of the front hood and a check engine sign. I take it to the auto shop and they tell me that there is nothing wrong with the car. Drive it again and the same thing keeps happening. I even took it to another mechanic shop but they told running a diagnostic would likely void the warranty. Long story short(er) the engine eventually dies and they tell me I have a blown gasket. But apparently their not obligated to cover it because it was my fault for letting the engine get hot. Wish I could give them less than 1 star. They’re crooks. Would highly recommend getting your car serviced elsewhere
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