Crash Champions Collision Repair Richardson

Really appreciate the help from Nichole at Crash Champions Collision Repair Center. She walked me through the insurance estimate process and made everything smooth and stress-free. The work was completed quickly, and communication was clear and professional throughout. Multiple parts on my vehicle needed repair, and everything was handled with great care and attention to detail. I would definitely come back if needed.

Lazy/unprofessional, taxing, thieves! 3 best words to describe crash champions Richardson. 3/18/26 I had a error across my car dash (see dealership/system malfunction). So I want to toyota richardson, ask them to take a look at it, they diagnosed the car and said, it was collision related, from when I backed into a pole at seven eleven a month ago (vibrations later cause the system malfunction) and prompted me to make it insurance claim to fix the damage. I then on the spot made a geico insurance claim. By 3/24/26 the car was towed the crash champions Danny Hammond was my adviser, he waited a day or so to ask me to sign the work authorization forms which I completed 3/26/26. By 4/1/26 I called for an update and was told they were waiting for parts that should arrive friday for my 25 camry hybrid. Friday came and went and I received no communication. Come monday 4/6/26 I called for an update and Danny told me and showed me the panel repair they had to do,etc. 4/7/26 I received a text saying repairs were finished and the car was moving the paint. 4/8 I was told the paint was done. 4/10 I was told at lunch the car was ready for pickup. I returned my rental, caught shuttle from enterprise to crash champions by 4pm, just for danny to hand me the keys, for me see the dashboard lights still saying see dealership/system malfunction! Danny failed to keep me updated.... on what mattered. I never cared about the 4.1k y'all charged geico for cosmetics, only (I had already ordered a taillight to fix it myself). So at 4pm on a Friday he is telling me geico didnt authorize the electronics as part of the claim and I need to contact them... why would Danny Hammond wait till I arrived, after returning my rental, to tell me, my car is not fixed... and in the same breathe try to return it to me... So so thank God, geico's, claim manager, got me back into a rental before they closed at 5pm, and authorized the total repair, and car was repaired correctly 4/13/26! Danny seems to be a nice young man, but when dealing with people's livelihood you have to be more diligent.. The client should be the first to know whats going on. That Friday, pick up catastrophe, wasted 3 hours of my evening that could have all been avoided he would have called me and told me the problem. I would have immediately called geico and never came that day to pick up car! So after 4,619$ and 5 days short of a month I have my car back, but dont think I would ever have the same adviser again. Also know I understand collision repair shops and insurance companies have there own games and $chemes, but my problem is when the customers are affected. The collision shop made good money off that, so do right by the people keeping yall in business especially during this economy please! Also someone tried to steal my taillight I had previously order and had left in the car during the repair.. Got my car back and had to argue with them that I did infact have a box in there, show the Latino gentleman where in the picture the box was, then me walks back to the garage for a few minutes and come back with the box with my mailing address amd name on it stating "they marked it for parts returned"... why where yall going through the box in my car to even know it was a car part... how convenient?!?!

This was the best service I have ever received. They kept me updated on a daily basis to the repairs being made. The customer service was amazing and beyond comparison I would recommend them to anyone that has need for car damage repairs. You would never know my car was damaged. Nanette Gaskey

Fantastic experience with Zach & team! Car looks better than before the accident! Zach went above & beyond with this repair as he kept me up to date on progress, gave me options for repair & couldn’t be more pleased with the end result. It was refreshing to deal with a company that truly puts the customer 1st, especially when having to deal with the insurance side of the equation. I would highly recommend anyone to Crash Champions as they deliver true customer service! 6/3/25 - Adding an update here as realized I had the wrong grille installed after a year of the original fix at Crash Champions. Called them up & they ordered the right grille & fixed it at no out of pocket cost even though it had been more than a year since original work completed. Mix up was due to the VIN # & vehicle having an upgraded grille (M grille vs stock 5 series). This shop is fantastic to work with & highly recommend them!

I don’t do reviews ever but this experience deserves one. I picked up my Lexus after the body shop finished and first thing I noticed is the inside was dirty from people getting in and out back seat was folded down not put back. Minor stuff in my opinion usually won’t complain about that. What got me to write a review was all 3 of my mavericks hats were missing. I specifically left them in my back seat on the floor board. I went in to ask them about it and they had no answer other than that they would buy me new ones. I went home doubled checked if I didn’t have the hats at home and they weren’t at home. I emailed the main email stating that they were indeed stolen from my car and provided the links for the hats. I asked if they will buy and ship them or if they will reimburse me. No response… so I called and the front desk lady was rushing me off the phone saying she sees the email and they responded, which they didn’t but proceeded to be short and rush me off the phone telling me they will handle it. I understand business is going on with other customers but I do believe my stolen items after doing business with yall should be handled first before starting other customers business. I will remove the review once someone actually handles the situation. It’s more of a petty situation that should be handled right away. UPDATE 12/16/25: Im following up on a previous review, I had 3 hats that were stolen from my car when I had work done here. the manager Christian Limas said he would replace all 3 hats when i brought it up the minute I picked up the car. 3 days pass no response. All he said was Im sorry you feel the hats were "stolen" and said he would now only replace 2 hats. claiming the items were lost instead. Implying that I lost them not them. I tried calling 3 times and he dodged my calls and eventually answered this morning. I explained my side and why i think this needs to get handled immediately, I also explained how I understand his point of view. My point of the phone call was no longer thats hats, but to explain to the manager that the way he handles these situations sucks. Not professional at all. By the end of the phone call he said he can only buy 1 Hat saying he has to report to higher ups about a purchase. Clearly more concerned with him than the customer with a real problem. He constantly kept saying items were not stolen and provided no proof that validated his claim. He sent me photos of my trunk saying there were not any hats in the car. I had explained 3 times already that the hats were in my floorboard and he basically gave this laugh of like "oh how convenient that it was the floorboard the only place I didnt take a photo." honestly this guy is just so unprofessional and I was more upset of how this guy handles this situation. Totally immature and selfish way of handling it. By the end of the call I made a point that he went from buying all 3 hats in the initial meeting to 2 hats via email to just 1 hat on the current phone call this morning. He clearly just wanted me to go away and promised me things thinking if he ignores me I will stop bothering him. I told him that he needs to have a better process and take more photos of the inside of the car and explained how he needs to handle the situations better. So do the customers for their safety of their items. I then told him not to buy the hats anymore and it wasnt about the hats at this point more about how he handles customer complaints. I'm not the kind of person to be spiteful so I let it go. He said okay in away like " are you done now". I then hung up. Clearly he will still act this way towards customers. You cant be 100% sure no one stole anything without proper proof. neither I or him had any photos of the hats in the backseat before the service. Its my word against his and vice versa and I realize that. Just make sure you take your items out of you car and know if you have an issue you need handled, Christian Limas does not care about how you feel, he only cares about who he reports to and himself.