Christian Brothers Automotive Rufe Snow

For the second time, I had a great experience with Christian Brothers Automotive. Their service was fast, professional, and truly dependable. From the moment I walked in, the staff treated me with respect and made sure I understood every step of the process. They completed the work quicker than I expected! It’s rare to find an auto shop that combines honesty, quality, and speed, but Christian Brothers Automotive delivered all three. I highly recommend them, specially this location to anyone looking for trustworthy service without breaking the bank.

I first visited this location twords the end of January. I have a Chevy equinox and it had some issues. I had them fix my rear axle and break pads. after this visit when I receive my vehicle back there was this new very high pitched squeak when I would slow stop (drive through, parent pick up line, every red light or stop sign). this location WAS very nice, they it's most likely the weather but they would love me to bring it back on the 28th of January to see if they can recreate this sound. so the mechanic drove it again and said cold weather makes this type of noise should stop when it warms up. Feb 3rd I delivered a baby. I wasn't able to drive for a while. brings me to my third visit. the car sound is still there. I'm out of the hospital and the weather is much warmer. THIS SOUND IS SO AWFUL, I bring the car in again. I also need to do my registration. so the mechanic says sound is coming from the front. while this mechanic (the original that fixed my car) was on lunch a different mechanic says the sound is coming from rear. (I was also told I now had to small traces of debris on my brake pads, ((that wasn't there visit 1)) can that happen when they are changing them. given the sound never happened until after I bring my car in??) regardless they honor the warranty and replaced the rear axle and break pads again. low and behold the SOUND IS GONE FINALLY. go to get my registration done from the slip left in my car. trusting the mechanic put mine in my vehicle I'm confused when the clerk is telling me my registration is pending currently that my registration was taken care of that day prior. come to find out the mechanic swapped mine and a 2015 Acura registration paperwork. small inconvenience, thankfully the clerks office was able to pull my inspection up via their system. maybe the mechanic is over worked. now for the reason I have 3 stars. it's because of the front desk attendant Jose. I come in with my child to pick up my car. I want to get clarity on this sound since he is telling me the mechanic said the sound is coming from the front. not only does this man do air quotes at me, he proceeds to talk over me telling me in a mocking tone that a car has break pads on alllllll fooooour tires. like I'm in kindergarten and new to driving. my 8 year old son got up and walked over when this conversation started becoming mocking. my son witnessed this mans behavior. all it did was make me want to leave the situation immediately. not only had I delivered a baby roughly 6 weeks to this moment but my irritation and anger that this man just did air quotes and spoke to me the way he did in front of my child, I became to tear up. the most embarrassing part of my encounter. I genuinely turned around after paying my 18.00 inspection got in my car and left. it did turn into a life lesson with my son that even though someone feels they have the right to speak to you how ever they choose you don't have to surround yourself with that energy and mindset. I don't want anything from this location. the car is working beautiful now and I'm sure this location on a good day is amazing. I just didn't receive that treatment at first. now another front staff heath did handle my vehicle after this interaction. he overheard the end of this conversation and convinced me after I left over the phone to not use a different location and he apologized for the mans behavior suggesting I work with him or another female they had on staff that day. it shouldn't have been his place to apologize for Jose's...bad day, lack of understanding how to communicate his thoughts? maybe he just thought since I'm a woman he can talk down to me. idk. but jose should have been held accountable for himself...not heath.

I was recently quoted over $500 to replace my orifice filter. I decided to buy what I was missing to do it myself. Now I never need to rely on someone for changing a $10 filter. I have taken my vehicle to this company twice. Both times I was grossly over-charged. The work they performed was shoddy and actually lead to more problems. I will NEVER use this low quality ripoff company ever again. They are the exact opposite of Christian in my experiences. I am updating my review from 1 to 3 stars because I received a phone call from Megan who listened to my issues and offered to have me bring my truck back in and explained the warranty and the fact that they have all new techs and they quote according to their book pricing. I guess I should be in automotive repair because I can do the work more efficiently and way cheaper myself.

Best customer service ever! Every single person was courteous, honest and genuinely appreciative of my business. Didn’t try to sell me things I didn’t need. Told me that services recommended by a dealership were not necessary. I will always do my service work here from now on.

If I'm not doing my own work on my car I'm taking it to Christian Brothers Automotive. I've never had a bad experience with them. All of my interactions with the staff are top notch. They are through with the courtesy inspection. That are one of a hand full of places that will allow you to provide your own parts of you have them.