Cambridge Auto Center, Inc

Great experience! Friendly and professional staff. They got my tires on my new rims and mounted on the vehicle in a timely manner. Will be doing more business with these guys. Thank you!

I’ve been using Cambridge Auto Center for all of my 2014 Land Rover Range Rover maintenance and repairs ever since I discovered their second location on the I-35 S. access road just south of the New Braunfels city limits. Keep in mind they are 1:35 minute drive from my home. I’m one of those pretty finicky old men who takes pride in my vehicle. I do my best to keep up with its routine maintenance as well as having anything not functioning or performing correctly tended to asap. From the initial contact to picking it up post repair the employees up from have never failed to be friendly, respectful of my time, dedicated to honest up front estimates of the expected costs, will always answer any questions without making you feel stupid(even when asking a stupid question). They always keep me updated on the progress. They are good about discovering an issue I may not have been aware of and gladly show me or explain concisely and in terms I understand . They give me their time to “listen” to what I have to say instead of acting like they’re too busy and try to move on to someone or something else. I’ve never felt discounted nor unheard. They are generous about shuttling me some place local while they work on mine. As far as pricing out a particular service or repair so you know how much the repair will cost you before they work on it they break it all down plain and simple. The labor time and dollar amount, the costs of the parts, fluids, etc. if any. They always do one or two test drives before they call to let you know it’s ready. When they say it ready, ITS READY! Repairs completed according to their estimate. And of course if other parts or labor are required for any previously unseen issues they call, explain plainly and clearly with the estimate of additional costs given, up front. In other words you’ll know about anything cost wise over and above the original estimate BEFORE they proceed. That’s very important. My vehicle just rolled up to the 200,000 mile mark thanks to Cambridge Auto Center. I expect to get another 100,000 miles out of it through the excellent way they inspect, diagnosis and repair my vehicle. Along with suggestions as to what their very well trained technicians advise to have done in the future. I swear every employee there, regardless of job title, is very knowledgeable and proficient when it comes to vehicles, old, new, classic, doesn’t matter. Cambridge Auto Center has ALL of the ingredients it takes to be a successful and very popular auto maintence and repair facility. A diamond in the rough.

First of all, this Pat’s husband, Bob posting. I have used Cambridge Auto Service for several years and have always been pleased with the staff and the quality of work provided. My two sons and my daughter use Cambridge Auto based on my recommendation and all have been pleased and continue to take their vehicles there for service. Between myself, my children, and now my grandchildren we either use their service or soon will be using it. That accounts for 11 vehicles at present. Thank you Cambridge Auto.

Warning...long post but worth the read if you are contemplating taking your vehicle here to get worked on. Do not take your vehicle here if you want it fixed properly. Synopsis: 1- They did not properly install my tank. 2. They did not use the supplied parts resulting in a defective installation (they threw away one supplied part that was critical to the installation). 3. They broke my fuel sending unit...twice!! 4. They dumped 15 gallons of diesel ($3.62 a gallon...$54.30 worth!) on the floor and did not replace it...but offered to replace it and charge me... I took my 2021 Ram 3500 here at 1 in the afternoon to have an aftermarket Diesel tank installed. The guy at the check in counter said that they can install my part but defective customer parts are not warrantied (as they should not be) but the labor to install the part was. I supplied them with the exact instructions and emphasied to them that they MUST only use the parts supplied. They told me my truck would be worked on and ready by the end of the day becuase they were slow. Never heard from them by the close of business. Called the next day at 11 in the morning and they said they just got it in. They called later in the day and let me know they broke a part off of the fuel tank when installing (the fuel sending unit hose connectors). They broke it becuase they did not properly install the tank on the truck. They said they could sell me one (For over $600) or I would have to pay to replace it myself becuase customer supplied parts are not under warranty...even if they break them...I was able to get a replacement under warranty so they installed the tank again and said it was ready. I picked my truck up, filled the tank and fuel spilled out all over the ground...Took it back to Cambridge and spoke with the Head Mechanic (Mike). He said my new tank must be defective because they installed it "correctly"...they did not. He then said that their labor was NOT warrantied because I supplied the part...direct contradiction to what the guy at the check in counter stated to me. After 45 minutes of "discussing", Mike finally agreed to "prove to me" that the issue was the tank and not the labor. I watched him put my truck on a lift and proceed to remove the now full tank (about 400 pounds worth of fuel now...52 gallons...minus what spilled all over the place due to the faulty labor). He used a transmission lift/jack to support the tank but it did not operate correctly. One of Mike's other mechanics hit the emergency release switch on the jack and it dropped the whole tank 3 feet (falling on the other mechanic), resulting in another broken fuel sending unit...which they would not replace even though it was their fault so I had to go get another one (a total of 2 $400 sending units now that they have broken). Mike removed the tank and I discovered that they did not use the supplied gasket during the installation (remember, I stressed to them that they must use ALL supplied parts) which resulted in a poor tank seal leading to the Diesel spilling out all over the place. The gasked I supplied for the install had been thrown in the trash. They went and found the discarded gasket, reinstalled they tank and it worked perfectly. Final insult to injury was that they spilled and removed 15 gallons of Diesel ($54.30 worth) and refused to replace it. This whole debacle took nearly 3 days...a far cry from the 5 hours I was told it would take. Do NOT use Cambridge Auto Center if you want your repairs/Labor to be done correctly, on-time and warrantied...they suck.

Super nice people got a flat on the highway nearby managed to get in and ask for a jack to change to my spare but he did it for me for free and the spare was at 10 psi needed 60 so im very lucky to have ended up here and now im charging my phone in their guest area all around could be a worse day