L & D Automotive

I can not say enough GREAT things about L & D Automotive. Let me preface this with the back story. They received my car via tow truck from another shop that had it for 4 months & it still didn’t run. We are talking major repairs - seized engine & excuse after excuse and thousands of dollars spent. From the first conversation to the last, they were concerned, showed compassion and understanding. The level of communication throughout the two weeks was outstanding. Although the car was beyond repairable for what we were willing to spend - they at least got it running. I had to pick it up “after hours” and that was super convenient too - there’s a secured lockbox system & inside along with our service details was a handwritten thank you note! What? I’ve never experienced that even at the luxury car dealerships. Thank you Reeve for your outstanding communication, compassion and care through this process. Highly recommend!

If you go here, take photos of your paperwork, keep all texts/emails, and get the warranty terms in writing — because when something big goes wrong, the story can change fast. L&D Automotive was highly recommended for my 2015 Land Rover LR4. I told them I wanted to keep it long-term and expected normal LR maintenance (water pump, etc.). Over time I spent about $12k with them. They replaced the engine cooling fan (invoice available), and later did coolant repairs (water pump / coolant flange). About one month after the last service, the LR4 flashed lights, I smelled something, I pulled over on the highway, and it shut down. I had it towed back to them. Their own technician’s written diagnostic states the fan assembly came apart/wobbled, damaged wiring/connector/shroud, struck/cut the radiator, caused coolant loss and overheating, and the engine would not start due to catastrophic internal damage — recommending engine replacement (their estimate was around $20k). I offered to settle for $15k. They offered about $900, saying warranty only covered the part. My experience: when a major failure happened after their repair, they did not stand behind their reputation, warranty or service. I also learned the business name/ownership structure is more complex than I understood at filing time. In court, a representative stated they hadn’t been involved with the shop for years / and raised questions about the correct entity name. Afterward, I found public records indicating connections between the people involved and related entities. I’m sharing this so others double-check the exact legal name before filing anything.

I have been using only L&D for all of our vehicles full synthetic oil changes for the last 10 years. I don’t trust anyone else except L&D and Sewell Dallas where I purchase our SUV vehicles - but it’s way too far to drive to Dallas for routine maintenance. So we take our V6, V8, and Ram Diesel to L&D. Great customer service. Super fair pricing. Great work done on all our vehicles. So - If you’re wondering if this small town shop is just as good as a big city shop - most definitely - and honestly, they are even better. Don’t hesitate to try them out. You’ll find honest people and top notch work.

L&D Automotive definitely deserves positive reviews. They were upfront with pricing and didn’t do any work without fully explaining and getting consent. Reeve was professional and courteous. Best of all, they let me use a loaner car while mine was being worked on. I’ll definitely go back for all my automotive repairs. Highly recommend.

Needed maintenance on my C300. They were great to work with. They fix everything in a reasonable amount of time. The price is was quoted was the price I paid out the door. My son brings his personal and business vehicles here.