It gives me peace of mind to know that Rusk Auto & Tire is in the area. I chose to be serviced here because they were the only business to answer my call during a late evening emergency. The front desk staff (Austin) was friendly and knowledgeable over the phone and in person. They were welcoming from the time I turned in the parking lot, communicative about their process and updates on my car, as well as accommodating while my vehicle was being serviced. During my time at the shop, I was able to hear how the staff interacted with other clients. They are genuine in their concern, thorough in their explanations, & desire for everyone to get back on the road safely. The other front desk staff (I can’t remember his name - I’m sorry!) relayed to a young woman his concerns as a dad because he has daughters also on the road. That sentiment was touching to hear! I had no expectations of Rusk but they have set the standard in customer service and upkeep for my car.
View on GoogleRusk Auto & Tire
Mechanic in Houston, TX
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About This Shop
A trusted independent automotive service facility in Houston, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Google Reviews
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Rusk Tire & Auto did a great job on my truck! Fast, courteous, and a fair price. They were very helpful in explaining the issues without trying to up sell me on work I didn't need. Highly recommend them. Will be back!
View on GoogleShawn had great customer service. He listened to my concerns and helped me to get exactly what I needed I was having AC issues and the honda dealership was charging a ton to fix it. The team at Rusk was able to do it at less than half the price. The AC is working great now.
View on Google1000/10 I had a previous shop give me bad intel (probably trying to get money out of me) so I came here for a second opinion and they were extremely friendly, honest and timely. and when it came to telling me what my car really needed they were very gentle and informative, he even brought out a demonstration card lol. Austin Glass was my rep and he was so kind and checked in with me regularly to update me on what was going on with my car and what was happening next. I’ve never felt so welcome, especially as a woman, in an auto shop. thank you guys again so much, I’m genuinely excited to come back and get my fluids done with you guys. God bless each of you and the health and growth of your business.
View on GoogleEverything from my initial contact until getting my car back was top notch. Everyone at the shop displayed great professionalism and I felt as the communication was completely transparent throughout the entire process. Highly recommend this shop for all your car troubles.
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