NTB-National Tire & Battery

I had a great experience at NTB (National Tire & Battery). The gentleman at the front desk Amond was very welcoming—he checked on my vehicle right away and made me feel taken care of from the moment I walked in. Jorge, who repaired my tire, did an excellent job. Both of them were friendly, respectful, and worked efficiently to get me in and out quickly. I truly appreciate the great service—thank you both!

Recently went to this location to get a break check. The staff was courteous and helpful. Montrell especially took good care of me. He brought me to the vehicle to explain what was going on. He pointed out what Discount Tire missed which was disturbing to me. Turn out there is a significant break in part of the axle. I am so grateful they saw it, it’s inexpensive to fix but to critical to ignore. Discount Tire just lost a customer, I highly recommend this location.

My first time here and from the time I called and made my appointment until I actually came in to get service Mr. Amond was very helpful , respectful , knowledgeable about everything that was going on with my Vehicle. Excellent customer service. I will definitely be coming back the next time my vehicle needs servicing.

The Houston location at 7474 S Sam Houston Pkwy has been in the past a nice place for service needs. However after getting some work done on my car I was left disappointed with the leadership of the store. The manager on site was dismissive to the customers time and seemingly unaware that time management is key to return business. I witnessed his less than professional approach to the men working g to get cars repaired. He stopped my car from being returned to me after it was repaired. On two separate occasions he seemingly was lecturing the men with animated face and body gestures all within the sight of the customers. Couldn’t hear what was said but there was no magic needed to see a kind of bullying was being good implemented. Skills for management must have confidence to respect those working under the leadership given to them. Not one but twice I’ve seen him hold up work by having an animated talk with the men. Waving hands, leaning and gesturing his face left no doubt he was giving what he must have determined was needed talk. However lecturing during business hours stops the positive vibes between workers and customers which isn’t good for business. Good leadership knows about time management, great management knows how to us it and does use it. This manager, Mr. Moore has a great deal more to learn.

I had a really positive experience with Brent at NBC. I came in for an oil change, and from the very beginning, the process was smooth and easy. Calling ahead and coming into the shop was a breeze, and Brent was very respectful and clear when he explained the total to me. What stood out the most to me was his kindness and professionalism. I was having a really emotional moment and was actually crying, but he didn’t make me feel uncomfortable at all. He remained calm, respectful, and still made sure I was taken care of. That level of customer service really meant a lot to me. Overall, Brent provided excellent service, and I truly appreciate how he handled everything with care and respect. I would definitely recommend him to others.