Goodyear Auto Service

If I could give negative stars I would. I took my 2017 Infiniti QX30 to have the alternator replaced, and initially things were ok. However, when I went to pick up my car I was told that the coolant started leaking when they put the car back together. Well, it was not leaking when I brought it in, so SOMETHING you DID has caused the leak. They proceeded to tell me that although it happened while putting the car back together, they were not responsible, and would not fix it without me paying them another huge cost. Mind you, the quoted cost of a "Remanufactured" part was over $1,000 for an ALTERNATOR a new part was twice that (not including the labor) !!!!! Now I have a coolant leak that mysteriously appeared. I KNOW Goodyear is a great company, however I would STAY CLEAR of this location. They are NOT PROFESSIONAL AT ALL and will not make good on THEIR mistakes. UPDATE!!! Thank you GOODYEAR!!!! They fixed my car and the service was great!!!

I have to say that Mario & his crew are just awesome!! I stopped by to have the air pressure checked as the low pressure light had come on. Mario quickly dispatched one of the guys to check it out. As the tires were being checked and filled with air one of the tires was found with a screw. Mario told me that it would be taken care of as soon as he could get to it. Understandably on a Saturday I didn't expect to get it done quickly but they pulled through. Much appreciated gentlemen!! I highly recomend taking your vehicle to this location for any and all your car care needs.

Great customer service! Kevin and the late afternoon crew were able to accommodate my emergency nail in my tire incident, on a walk in bases. That's great service. Thank you.

Decent staff, clean facility, much better than the one on 1317 Grand PKWY. Got my balance, rotation, and Alignmemt done. Was in and out in under an hour.

I came into your store on Saturday, May 25, right before closing. I came to replace one of my tires that was bald, due to the alignment being off. I told the front desk personnel inadvertently that it was the right front tire that needed a replaced, when in fact, it was actually the left front tire that was bald along the inside of the wheel. After having the work done, I drove off. My truck needs a front alignment, so I didn’t want to drive very long this week before having it done this Saturday. So on Friday, May 31, I looked at my tire to see if there was any wear and tear and realized that the tire had never been replaced. Upon further inspection, I realized they had replaced the front right tire. Now, I don’t know if I told him that was the tire that needed to be replaced, but I would’ve assumed that they would’ve looked at that tire and realized it was in good condition. I also think they would’ve looked at the front left tire and realized that was the one that was bald on the inside and needed to be replaced. I’m also disappointed that the front desk personnel that day didn’t go out and look at my tires before having the work done. At Discount Tire, where I’m currently having this tire replaced, said they make it a habit and required to go out and look at every vehicle , regardless if there is a whole parking lot full of vehicles or just one. As a result, I’m out $250 for something that didn’t need to be replaced. The front desk personnel stated manpower was an issue, but that isn’t an excuse. Someone could have gone out and looked at my vehicle while somebody watched the front desk. Thank you discount tire for all you do.