Eric's Car Care - Med Center

EXTREMELY FRUSTRATED with how this shop handled my car. I originally brought it in expecting to pay around $280 for a diagnostic, which I was completely fine with. Instead, the situation escalated into a $2,800 repair with little to NO clear communication. I spent the entire day calling Sam for updates and kept getting vague, unhelpful responses. It wasn’t until 5pm—before closing—that I finally got a call saying they had “found” additional issues and “urgent” matters. NO clear explanation, NO itemized breakdown, and NO written quote was ever sent after that call. I also want to mention that Sam was not helpful throughout this process. Communication was vague, and instead of clearly explaining the issues and confirming what I wanted to move forward with, it felt like assumptions were made that I had agreed to the services. The next morning, I called again and was told they were already almost finished with the repairs—even though I NEVER clearly authorized that amount of work. At NO point was there transparency about what was actually necessary, what was urgent, or what I was agreeing to. This felt like a complete LACK of communication and professionalism. I was NOT kept informed, NOT given documentation, and NOT given the opportunity to make an informed decision before major and expensive work was performed. Once my car was returned, I found parts that were loose with soot and dirt all over my car seat and door. TERRIBLE QUALITY OF WORK DONE. I would strongly advise others to be cautious. Get everything in writing, ask for a full itemized estimate, and make sure you explicitly approve the work—because that did not happen in my case.

The customer service at Eric’s Car Care is truly exceptional. On our way to the hospital, my mother’s car was having AC issues and we needed to find a solution quickly as she was headed back to Dallas that same night. When we explained the situation to Sebastian who works there, he was incredibly accommodating and even went so far as to call us an UBER so we could still spend as much time as possible visiting my baby at the hospital while the car was getting serviced and repaired. In this wild world of ours, it’s refreshing to do business with such kind and understanding folks. Highly recommend coming here for your car needs as they will treat you the way you would want to be treated.

I never give 5 stars; however, my experience was wonderful. They fit me in quickly. Blake and Sam were very welcoming. When I explained about the problems I encountered at the dealership during my last service, they understood completely and went over in detail what their technicians found. The dealership said my vehicle needed about $5K worth of work. Eric's Car Repair only found one item costing me about $1,000 (much closer to other quotes I saw). This place is professional and customer oriented. Thanks to all.

Everyone at Eric's that I had contact with was friendly and accommodating. Sebastian the service adviser was the best of all. His customer service skills are second to know. There were no surprises. Everything was explained exactly. It was a pleasure ding business here. I highly recommend Eric's for all of your automotive repair work.

Just want to thank Sebastian and the awesome team that worked on my car! Awesome customer service during a difficult time for me! The guys provided exceptional service and exceeded my expectations! Highly recommended and you will not leave disappointed!