I had a really scary situation earlier this month after running over a box on the highway that was filled with some type of expanding styrofoam. It wrapped all around the driveshaft underneath my truck, and some of it even melted onto the exhaust line. I was honestly panicking because I could hear what sounded like the driveshaft squealing, with the styrofoam flapping underneath while I was driving. I took the nearest exit, which happened to be the same exit I take for work and drove straight to HD Complete Auto. I had never used them before, but I always see them working every morning on my way to work. As soon as I pulled in and explained what was going on to Chris, they jumped into action. Nathan immediately had me back into a bay. He used a manual jack and lifted my truck up, got on the ground, and started cutting, peeling, and scraping the styrofoam off, including the parts that had melted onto the exhaust line. Nathan and Alex were already working on another car, but I can tell that they heard the urgency and worry in my voice and did not hesitate to help me. I truly cannot express how thankful I am for them. I know that they saved me tons of time and money versus going to the dealership! Their customer service is 10/10, and I will absolutely be bringing my vehicles back here and recommending this shop to others. Thank you guys so much for helping me!
View on GoogleHD Auto Repair and Tires
Mechanic in Grand Prairie, TX
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About This Shop
Your go-to local mechanic shop in Grand Prairie, NY, offering professional care and expertise in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 6:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Google Reviews
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Do not leave your car here. Horrible service and absolutely zero communication. I was constantly left wondering what was going on with my vehicle because nobody would answer calls or give updates. It got so bad that I actually had to call the police just to find out the whereabouts of my car because nobody at the shop would tell me anything. That is completely unacceptable and beyond unprofessional. What should have been a simple repair turned into a stressful nightmare filled with frustration, confusion, and wasted time. The staff clearly do not care about their customers or the vehicles left in their possession. Save yourself the stress and take your car somewhere else.
View on GoogleI hope this can be helpful for others. DO NOT take your car to this shop or you will take it home in worse conditions. I spent almost $ 4000 for them to fix an oil leak that supposedly they found. I gave them three chances to do the job right and they never did. They also changed my brakes and after they changed them the car now shakes real bad when I go 60 miles or faster. They are NOT honest people. They don’t know what they’re doing, the only thing they know how to do is take your money.
View on GoogleThe gentlemen working here give me a quote to service my A/C and it only took them an hour. They are upfront about the cost and good at what they do.
View on GoogleMy experience was outstanding. They were able to find a problem with my vehicle, providing me details and updates of the work being done. Very polite, professional knowledgeable, and honest work. Highly recommend this business for your vehicle repairs.
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Connect & Location
618 E Pioneer Pkwy, Grand Prairie, TX 75051, USA
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