Auto Care Central

Auto Care Central is a Super "A" complimentry Dream Team of Repair professionals. My wife and I had her 2014 Cadillac CTS towed to 4 different shops before finding this place of the nicest, honest, transparent owner/operator Jeff and Head Auto shop Manager Michael. We wasted out our AAA towing service limit trying to find an honest capable mechanic. We were told by 3 local repair shops in Grand Prairie I wont mention thier name or location as well as a Buick Dealer in Arlington, that all said Yes, Yes, Yes we can get it done only to come back 2-3 days later saying the parts we needed were out of stock Nationwide with no date of when it will be back in?? We had mentioned this in advance but they insisted yes we can find it and do it. This was regarding a coolant hoses leaks we were having front to back. To make a long story short, Michael.and Jeff told my wife over the phone they would try to see what they can do. They didn't over promise and under deliver like the other places we wasted time at and money but Michael and Jeff did their research and figued out a way to get hoses and back leak to stop in less than a week which seemed like a miricle. We were totally blow away bc how can they find or fix what 5 other places said no or its impossible to do and rejected us???!! They said it was one of their biggest care repair challenges they've ever had but the put their heads together and figured it out and got the job done.! When we picked up our car we were greeted like old friends at the door and before they asked for payment the took us out to the car and showed what was done, explained why it was done, and how it was done to fix the 2 problems we had, I cant tell you how refreshing it was to see an auto serivce team take their time to do this they wanted to show great reassurance that this was done and done right and it also came with a bring it back warrenty if we had any issues. They also offered refreshment while waiting. This team of professionals were in a class by themselves Trustworthy, Honest, Transparent, always answered the phone when checking in without the " We'll call you back", reliable, very, very clean and beautifully laid out waiting room and best of all they saved us some money over the original estiamte. This was truly 5 Star treatment from drop off, to diagnostic follow up, to the pick up. We will definately come back and bring all our cars here to Auto Care Central Best of the Best!!!!! Super Great Service and People Who "Care" like in their companies Name "Auto Care" They put thier Customer Service First!

These guys were excellent, went in for a w4 wheel Alignment and had a bad tire had to leave and come back to the shop. And it was already after 4 PM. And these guys still made a way to take care of me the same day. The price was good and the entire staff was professional and courteous.. i will definitely be doing business with these guys moving forward.

Great experience with Auto Care Central! They are very thorough and knowledgeable. Thanks to their complete visual and secondary inspection, we were able to discover some additional but necessary and affordable items that needed addressing beyond our requested maintenance items. A good mechanic is relatively easy to find; an honest, thorough and knowledgeable one is a little more rare.

I brought my jeep to them to get a coolant leak fixed. The staff were easy to communicate with and very knowledgable. Repairs took about a day to complete. Once I picked up the jeep it went into limp mode less than 3 miles from the shop. I panicked and sent them a message after hours. The owner of the shop reached out to me about an hour after they closed to reassure me that they would take the jeep back and get to the bottom of the issue. They sent a tow truck to the location where we were stuck and took the jeep back to the shop. The next day they called and said they had fixed all the issues. Once repairs were finished the owner himself delivered the jeep back to my house. Not your typical mechanic, that's for sure. It was my first experience with them and definitely won't be my last. I highly recommend this shop!

A single mama's prayer answered! These guys are customer centered. ASE certified mechanics. Fair prices (better than the dealership, you get what you pay for). No worry warranty. Transparency. And clear, regular communication! I was referred by my sister. Brought my 2002 Chevy 1500 that'd been sitting at my grandma's for some time. I didn't even have to ask for a repair rundown with prioritizing; it's automatically included. No BS explanation and helped me strategize the repairs to fit my budget to prepare this truck for my boy. I truly believe God provided these guys for this time as they are a real blessing. I feel I can trust them, their expertise, and care as a customer. **Truck is still in repairs at the time of this review.