I brought my 2020 Mercedes GLE 350 in for a routine oil change, and what should have been a simple service turned into an incredibly stressful and disappointing experience. Immediately after leaving the shop, my vehicle began blowing thick white smoke from the exhaust along with a strong burning smell. This had never happened before - not once. The issue started right after their oil service. Instead of clear answers and immediate accountability, I was left waiting and worrying. The car had to stay overnight, and I spent 24 hours stressed, unsure whether my engine or turbo had been damaged. For a vehicle like this, that’s not a minor concern. What made things worse was discovering that the technician had left a screwdriver underneath my hood, that we found right after I spun around due to smoke. That alone shows a serious lack of attention to detail and care. If something as basic as ensuring tools aren’t left inside the engine bay is overlooked, it raises real concerns about what else may have been mishandled. To top it off, instead of offering a refund for the oil change that directly preceded the issue, the manager offered me a “free next oil change.” After this experience, I have absolutely no confidence in returning for another service. When a customer’s car starts smoking heavily immediately after routine maintenance, the proper response is accountability, transparency, and reassurance -not vague explanations and future service coupons. Extremely disappointing experience.
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Mechanic in Frisco, TX
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About This Shop
Your go-to local mechanic shop in Frisco, NY, offering professional care and expertise in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 6:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Great service, had no problems getting my oil changed + filter replaced, 50 point check & tires rotated. Used Groupon for the service but was done around an hour after my car was turned into the shop. 5 stars for sure
View on GoogleGreat customer service. Didn't have an appointment for my annual emissions test. Took me right in, got the inspection done with no issues, and I was on my way. Courteous, very professional, with a spotless comfortable customer waiting area. I highly recommend them and will return when service or repairs are needed.
View on GoogleI brought my 1997 Porsche Carrera to Driver’s Edge in Frisco after they tightened the wheel lug nuts to approximately 245 lb-ft, well above the manufacturer spec of 96 lb-ft. This led to a broken wheel stud, multiple damaged lug nuts, and the special locking key socket cracked. I had to take it to another shop and incurred about US $796 in repair costs directly resulting from this error. I waited for their follow-up call and even visited the shop multiple times, but no one ever reached out or took responsibility for the damage. I am still waiting for Driver’s Edge to acknowledge the mistake and reimburse the costs. Attn: Ernesto Rosa (Assistant Store Manager) — contact card included in the attachments. I cannot recommend this location based on my experience.
View on GoogleTwo fairly recent trips-first was my daughter’s car. She was starting a new job. I brought it in for an oil change. Two and a half hours later I’m still there. Give them a second chance with my vehicle. Going out of town. Wanted oil change. Set an appointment online. Dropped off. Told “maybe” an hour to an hour and a half. Call two hours later to check on things. They hadn’t even started. I’m done with them. Too many other options in the area.
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