Auto Splish Splash

I’m a member at Auto Splish Splash Car Wash on 423 in Frisco, and my last visit was really disappointing. I specifically went for a thorough interior clean after I dropped food between the center console and my seat. The employee told me the wash tiers are basically the same except for trim shine, so I went with the “Gold” wash for $35. Afterward, my car still smelled—no fragrance as promised. There was food still in the cracks, the truck wasn’t cleaned, no trash was thrown out, sticky spots, and dirt on the carpet, seats and door trim. I even had to go back myself with an air compressor and clean it—so much food blew out! The seats clearly weren’t vacuumed. When I raised these issues, the employee offered no solution, no fragrance, and no refund. I had to re-do the cleaning myself at their self-service area. Overall, it was terrible service for the price. I definitely expected better care, especially as a member. …. I appreciate the response. Since I’m a member and the service was done under my account, the location should already have my information on file. I’m open to discussing it further, but I don’t think it should be on the customer to track down the owner to resolve a service issue.

I’ve been paying for a monthly membership at this car wash for 7 YEARS, and this is how they treat loyal customers. Today around 8:10 AM, right after exiting the tunnel, I heard a clicking sound. I pulled over to the vacuum area and found a large nail stuck in my tire. Looking around, there were multiple nails on their property — clearly a hazard they don’t bother to clean up. I reported it to the on-site manager, who did nothing except hand me the owner’s number (Frank). When I called him, he was unbelievably rude, aggressive, and completely uninterested in listening. Instead of taking responsibility or even showing basic concern, he brushed me off and offered zero help. I even sent him photos and video proof showing nails in his car wash area — and he still refused to acknowledge it. This place clearly does not care about customer safety or loyalty. After 7 years of business, this is the level of disrespect you get. Absolutely terrible customer service. Avoid this place unless you’re okay risking damage to your car and being treated like it’s your problem.

I stopped going here about 2 years ago. I would go for oil changes, car wash and inspections. Its very close to my home, but would bypass it because it was just a circus. I needed to get both cars inspected and an oil change for one of them. I Took the first one and got in line. Right off the bat I was impressed how fast they got to us to communicate what to expect time wise. They looked busy. Everything went great and I paid and and I was excited to go get the other vehicle. Came back and noticed how they had really cleared out the bays for the most part. We got the inspection, and oil change. When I went to pay, I met the manager, Phil. That was the person that greeted me on the first vehicle. And looking back he was on the floor (in the bays) most of the time I was there for the 2 vehicles. Leading. Setting the example. Being in operations most of my life I believe that is the most critical component for managers and their ability to make a difference. There is no doubt the employees follow the example. So great job and we will be coming back. Thank you

Been a premium member here for a few months does a very good job washing and the people that dry take their time. Some are better than others I always tip. I did upgrade once and did a full interior cleaning and they did an excellent job on that as well. I also get my oil changed here. Little pricey but happy with that too.

This was my second time using the Express wash at this location. I had a great experience during my first visit - this was in November 2025, and the price was $8. Clean car and a great hand towel wipe at $8 is what really motivated me to return for a second wash today. Unfortunately, the experience was not the same. The price for the Express wash has increased to $10, and during the automated wash cycle, the car was not properly rinsed, resulting in visible water spots all over. When I requested a hand towel wipe to address this, I was informed that it is not included in the Express wash. This was surprising, as the same service was provided during my first visit, and I was denied the same even when there were visible spots and water all over. Ultimately, I had to drive home and hand-wipe the car myself to remove the stains. For an express wash, especially at the increased price point, denying a basic hand towel wipe when automated systems failed felt disappointing. I am sure, I could have found a same service at a lower price elsewhere or could have done all by self as $10 for partially done job felt too much.