Meineke Car Care Center

Been using for 11 years and have had great service! The owner and staff are highly knowledgeable and professional and have always exceeded my expectations. Very personable and friendly. Will always be my "go to" for work on my vehicles. Highly recommend!

Terry and his incompetent crew took advantage of me and led me to believe they were helping when I went to store number 2505 on or about 3/17 or 3/18/2026. They charged me $320 for “ac maintenance”, fully aware that there was a leak and I would have to return. Terry told me that the Freon in my vehicle was all gone, knowing it doesn’t just dissipate, as he is the professional in this situation. I asked him about a possible leak and he told me they didn’t locate one and my car did not indicate one when they scanned it digitally. He failed to provide me with the typical “digital diagnostic paperwork” normally given. When I returned, approximately 3 weeks later, Terry quoted me $1200 to fix the “leak” that they didn’t discover during my initial visit 3 weeks prior, stating that “it passed the test and no leaks were discovered”. I decided to get a second opinion. I noticed when I left their location that day my AC was blowing hot air and making a loud noise, which was not occurring when I took it in that morning. I was able to purchase the part needed directly from Volvo for $250, the same part Terry quoted me $633 for. I then took my vehicle to another, more reputable mechanic, who observed another broken piece that could have only been caused by the previous mechanic during the diagnostic phase of the before mentioned problem. I contacted Terry, informed him of this, and he agreed to reimburse me but later recanted. So not only did I lose $320 for a service that should have NEVER been completed but I’m also out of an additional $200 for a part Terry’s technicians broke and tried to cover up. Do NOT trust these people. They are unethical and take advantage of those they deem as vulnerable and ill informed. It should be noted that even with the $320 I wasted with Terry, the problem being fixed and the additional $200 I was out of pocket because of Terry’s technician’s negligence, I still spent less than the $1200 Terry quoted me. It appears that Terry was aware of the broken piece and attempted to replace it in the overquoted $1200 price he gave me. I’ve contacted corporate as well as BBB.

Awful experience. I hope their auto work is better than their customer service. They were great on the phone, but in person they wouldn’t even get off their personal phones to look up at me. Car didn’t start when I picked it up and they treated me like I was being ridiculous when I asked them to see what’s going on. Once they finally got my car working, the engine light and oil light were on. The guy snatched my keys out of my hand and took it back into the garage without saying a single word. There was never even a casual “sorry about that” from any of the three employees present. I’ve never been treated like I was invisible before in my life and I never want to be again… so I will not be returning.

They ALWAYS take good care of me when I come for service. I was apprehensive at first, seeing that I have a VW but they’ve done a good job and have experience with German vehicles. Great customer service as well.

I wish I can give them a zero star but they don't have that option my mom went in there to get her car fixed cost her $3,000 when I saw the bill they double priced everything and when I took the car to get checked out cuz the check engine light was so I took it to a different mechanic and the different mechanic told me that meineke didn't do everything she was charged and she was double charged for the same part. So I went in to speak to someone and he wouldn't even look at the car he was already upset that we were questioning the prices and I asked to see how much they paid for the parts to make sure they're not over he said he doesn't have to. Which I don't know if that's true. He just kept yelling at us saying he gets his parts for a manufacturer and he pays lots of money to them so he gets good parts not shity parts like AutoZone he also said the other mechanic or stupid even though we had pictures he wouldn't even look and then he started to cuss at us and told us that we better not come back and the warranty for what they have done is now unemployed and he will not honor a warranty. He also said that the part that he doubled priced us that we will have to receive it in the mail because it's been too long I asked if there was a receipt or a piece of paper stating that he was replacing the money he said we don't have to do that. I finally got him to put it on my mom's last receipt that she would be getting that money back.