Tokyo Town - Swedish Auto Car Service Toyota Lexus Volvo Honda Acura and More

I found Tokyo Town after searching for Lexus mechanics on Google and I am so glad I found this place! I wanted to try an independent shop instead of a stealership I brought my 2004 Lexus IS300 in for defective tail lights and brake lights. I had spent a couple days trying to solve the issue myself. I replaced the bulbs/fuses and tracking down the wiring with a multimeter, but I could not figure out why my lights weren't working. Luckily, Mike was able to track down the root of the issue and fix it in just a couple of hours. I appreciated that he called me a couple times while having a look at my car to keep me in the loop. Although I dropped my car off at 7am, they were running a bit behind and my car wasn't ready until the morning after. This was no issue, as Tokyo Town provides complimentary loaner cars. I saw some reviews knocking this shop because of their loaner cars. I will admit, the vehicles in their loaner fleet are a bit dated, but might I remind everyone that the loaner cars here are COMPLIMENTARY? This isn't Park Place Lexus, so if you're expecting to be given a brand new Lexus, you'll be a bit disappointed. However, with the money you save having your car serviced here, you could rent a nicer vehicle if that's really a concern. Bill runs a great shop and most importantly, the mechanics here are HONEST. As someone who personally works on his own cars as a hobby, I appreciate the honesty and transparency which is sometimes hard to find from an auto mechanic. God forbid I need to come back any time soon, but I will definitely be taking my Lexus back here next time it needs service! PROS: - honest mechanics - great prices - new customer discount! - complimentary loaner cars CONS: - loaner vehicles are a bit old (not really an issue for me, but worth mentioning) All in all, I would highly recommend this shop if you are looking for a Volvo/Lexus/Toyota specialist.

I have mixed feelings. At first, i loved it. The staff is great, the ability to offer loaners is awesome. Buy, this is the thing that has caused my opinion to slightly change. My initial visit was a thorough inspection of my recent cash purchased vehicle. Later that day, I called and spoke to mechanic and asked about adding a small upgrade (lift kit) nothing dramatic just springs and struts. I specifically asked could my vehicle handle in addition yo taller wheels just a size up. Yes. Okay, so got the lift kit completed by another person went for an alignment and was told by two different locations I need upper and lower control arms, rack and pinion. I couldn't believe it. I thought, I should call the mechanic who initially reviewed it and recap our conversation and tell him what's going on. He had me bring it in to examine and did suggest upper and lower arms but not sure just yet if the rack and pinion needed replacing. I asked if he could power wash underneath my vehicle since I had a leak fixed there and quoted me $300. The pricing I got was way above the others and to top off my visit, I was charged $130 for him to now tell me I needed these things when I paid that initially on my 1st visit.

Business has merged with another business. Had a check engine light pop up and wanted to go by to have them check it out, since I had heard great hings about them a couple of years ago so I thought I would give them a try. Flat fee for plugging machine up to get results, but they don't apply the 149.00 to the repair cost. May not be a big deal to anyone else but first time I've had that experience. I'm sure they're great at what they do, but won't be on my dime.

After my car passed its 100,000 mile mark, I dropped my car off to have it inspected for problems. Swedish Auto - Tokyo Town did an exceptional job! They provided me with a loaner car, updated me later during the day with the issues they found, and performed all work at a very reasonable price. The staff is friendly, knowledgeable, and takes pride in keeping cars running as long as possible. In fact, they have a wall in their lobby with pictures of drivers next to their high mileage cars. Highly recommended.

I own a Toyota and a Volvo and I will not take them anywhere but here! When I first moved back to DFW I was going to dealers but could never trust what they told me nor could I handle their prices. I now go to Tokyo Town for everything including oil changes. These guys know their stuff and are very direct and honest. It's also so cool to know the guy who is actually performing the work on my cars since they don't have a lot of turnover (95% of the time it's been Ken for me). They will also let you rent a car for very cheap if you need to drop yours off!