Mr Cruz Tire, LLC

I sent my 17-year-old son to get new shoes for our Ford F-150, and we have nothing but great things to say about Mr. Cruz Tire! We love supporting small local businesses, and they met — and exceeded — our expectations in both price and service. We’ll definitely be using them again and highly recommend this shop.

Got a flat on the way to work..(somehow the valve-stem broke on a one year old custom rim/tire). Changed to the donut and started limping to work on roads other than I-45. Was right near Mr Cruz’s at 5:30 and rolled in to see if they could help. Their team changed out my valve-stem without even completely removing the tire. I watched the whole op and have no gripes with how he did it. They aired my tire to the custom wheel psi and mounted it for what I would assume was the cost of the stem. I left a grateful tip and made it to work with 2 minutes to spare. Thank you Mr Cruz!

Went to get my tires patched, apparently they just mark the tire with a line that lines up with the valve stem. Instead of re-balancing the tire, line any other shop ive been to before. Obviously the tires were out of balance after they were done. Nothing was mentioned about the re-balancing being extra, you would think them being a "professional" tire shop they would know that after putting a patch inside a tire no matter how precise you mark the tire to line up to the valve stem it will be off balance due to the weight of the patch. I assumed this shop would know this and thought the re-balancing was included with the patch.... but no now I left with a my truck vibrating. I called the shop back and the service guy said the re-balancing is separate, and hung up on me, very unprofessional... Marking the tire is the lazy way of not having to balance a tire again but will not work after adding a patch.... one of the lines doesn't even match the valve stem Please educate your employees to treat everyone with respect and not assume they can cut corners with everyone, I asked to speak to the manager after calling again and he hung up again. Your service guy has no customer experience what's so ever. I spent 45 dollars for 2 patches and a valve stem and seems like they fixed one problem but added another one at the same time...but o well you live and you learn.

Went in to get a tire replaced, the worker suggested replacing a different tire so that it would have the proper rim displaying, I agreed thinking they would just swap the tire for me but I suppose I should have asked but I assumed they had taken into account that I had asked for a different tire to be replaced. That's what I get for agreeing and assuming. I needed my spare replaced because it had a knot and was leaking air due to a nail and was actually in worse condition which I had explained to the worker. Once they changed the tire, I asked if they could put the old tire on the other rim so I would have a spare and they refused because both tires were in bad shape. But at least that one held air and had been patched and didn't have a knot in it and about to blow out. They didn't have a second tire in the right size and wouldn't put the better tire on for me leaving me with no workable spare before a major trip which was the whole reason I came. They did circle the problems with the spare, that I had asked them to replace originally. So I could at least pull the nail out and plug it myself but now I have a spare with a bubble forming that shakes my whole van which they said was fine for a short distance but like I told the employee I drive for a living and I need the better tire on a rim like I had originally asked. But I ended up in a worse position by the time I left and an extra $130 added to my bill at the dealership. I went to price tires at discount tire and found out the tire they gave me wasn't even rated for the weight of my vehicle. So essentially I ended up with an unsafe tire that wasn't rated for my vehicle that I will have to replace, and was told they couldn't replace the tire I asked for because it was bad and unsafe, and they didn't have another tire in that size and they wouldn't even patch it or swap it after changing the tire on a rim I didn't need replaced immediately leaving me in the same position I was in when I came and a bigger bill than before. I actually wouldn't be upset at all if it was on the right rim because it would get me where I needed to go. But having used the excuse that the tires weren't safe to plug, while giving me a tire that isn't safe for my vehicle is a bad look. Leaving me in the same position with an improper tire and not fixing the problem I came to resolve is a bad look. Leaving me without a proper spare and replacing a tire that is still workable and leaving me with one that is unusable except in the worst of situations is a bad look. Right now I am stuck with another flat and no proper spare to make any money to get another tire because what I asked for wasn't done in the first place. They came highly recommended by people I know and trust but this experience will keep me from ever going back. When I need a service done, I need it done. If they weren't willing to do what I needed they should have been up front about that instead of changing it up and refusing to fix what I asked. I would have purchased 5 tires through them, but based on this experience and my situation of being stranded without a spare to make income, they will get their 1 tire and that's it. They didn't even offer to order the right size of tire, they simply told me they didn't have anymore and didn't know when they would get more in. The whole ordeal was a bad experience and me being stranded because of that experience makes it even worse. I could have saved my money and been in the same position I am in right now.

Was in need of 2tires at affordable price. TJ was very helpful in having the size I needed. Definitely will be a regular customer *****