Mavis Tires & Brakes

I recently visited Mavis Tires & Brakes in Cedar Hill for a full synthetic oil change. I scheduled my appointment online and was pleasantly surprised to receive a 20% discount at booking. I also appreciated the confirmation call prior to my visit — that extra step shows professionalism. My appointment was at 1:00 p.m., and I was checked in and seen within about five minutes of arrival. My vehicle was taken in promptly, and the entire oil change process was completed by approximately 1:40 p.m., which I consider very efficient. What truly made the experience exceptional was Jhor'Den the customer service agent. He was personable, informative, and it was clear he genuinely cared about both his job and the customer experience. His attitude alone elevated the visit. That said, there were a few concerns. My receipt noted a recommendation to replace the rear brakes, even though I had just replaced them about a week prior, so that was confusing. Additionally, my hood was left open after service, and I had to pull over to close it after receiving a dashboard warning. My tires were also not rotated, and I did not receive an explanation as to why that service wasn’t performed. The restroom was clean and decent for public use, which is always a plus. Overall, it was a good experience with strong customer service, but a few operational details could be improved. I would rate this location 4 stars. I’m somewhat in the middle about returning, as I’ve had a slightly better experience with a competitor, but I would consider giving them another opportunity. Side note: My service notice for an oil change is still on so it was not reset ...that's frustrating 😐

Was my very first time at Mavis Tire, Miss Stormie welcomed me in with respect and great customer service. She had personality plus and went over everything that needed to be done. With reasonable prices I was able to get done everything I needed to. I definitely recommend anyone going here. You won’t be disappointed. Thank you all employees and management, and especially Stormie for making it a great and pleasant experience. I will definitely go back 😊

NTB Cedar Hill – TOTAL SCAM JOB: Botched Alignment, Lied About Parts, Zero Accountability, Crooks! – AVOID!! Took my fiancée’ 2019 Toyota 4Runner to NTB Cedar Hill on 2/7/25 for a simple alignment. And not only got screwed, but also robbed! Right from the start – pure neglect and incompetence: • Empty bays, no one at the desk. Kid too busy scrolling his phone to notice two waiting customers. • Techs looked a bunch of kids horsing around instead of working. • They didn’t even bother dropping the skid plate - mandatory to properly access the cam carrier arm bolts on a 5th Gen 4Runner. Lazy hack job from the start of which I was observing from the lobby as a mechanic myself. Over an hour later, they hand me the spec sheet at my request to review. Almost nothing was actually aligned. Most specs untouched (still bright red), and only two “adjustments” they did make, threw the whole front end further out causing unnecessary stress on suspension/steering components. I call it out. Desk guy Jordan ask me “oh they didn’t tell you?” and calls the hack of a tech in. Tech starts spouting nonsense: “You need upper AND lower control arms, bushings are shot, front shocks bad. You got a lot of miles..” BULL. Even if any of that were remotely true (it wasn’t), it wouldn’t explain a completely botched alignment Indicated on the printout. An older employee there noticed and literally asked the tech, “Why is everything still red? You didn’t align it?” Tech raised his voice disrespectfully, not taking accountability for his incompetence, and defensively pointing at the one thing he touched. Jordan offers a measly discount. I still got gouged ~$90 for worse-than-nothing “service.” Pull out of the lot—steering wheel cocked hard right, steering tight and heavy. They made it dramatically worse than when I arrived. I go back in, politely ask for a refund for my troubles, Jordan flat-out refuses: “Nope, can’t do that. It’s warrantied—bring it back.” Siding with his hack of a tech. Disregarding entirely the fact I’ve made it known, I am a very competent mechanic, I know what I’m talking about here. I know every inch of my vehicles.(they change tires, I build high performance off-road vehicles for hobby, I didn’t say this, I was respectful). I didn’t need their so called mechanics “opinions”. I simply needed an alignment machine for a simple adjustment. Dude has the gall to add, as I’m about to walk out internally fuming “But you really need to get those control arms though…” While lying to my face and refusing to fix their screw-up. When I voiced my concern my vehicle was made worse, rather than caring to investigate his team’s incompetence, his reply was simply “well.. I don’t know about that, I didn’t drive it before so..” a complete LACK of integrity, and basic respect for a customer! Monday morning I take it to Allstate Auto Care in DeSoto—reputable shop (alignments) that did flawless work on my previous leveled 4Runner years ago (which was older in year and higher in milage). Full alignment + free comprehensive inspection. Verdict: Zero issues! Bushings great, control arms solid, shocks great, truck in excellent shape overall (as I already knew—I’m the primary mechanic). Alignment done very well!, no drama, no upsell Bullcrap. They even respected that I’d handle my own upcoming recommended maintenance. Bottom line – NTB Cedar Hill is a disaster: • Untrained, disrespectful kids masquerading as techs • Deliberately incomplete work • Shameless lies about “needed” parts to scam money • Zero accountability—won’t refund even when they clearly worsen your vehicle • Management that backs incompetence and arrogance over customers They’ve NO desire to “make it right” If you’re mechanically inclined, you’ll spot the Bullcrap instantly. If you aren’t, they’ll happily rob you blind while gaslighting you. DO NOT GO HERE. Save yourself the headache, money, and risk. Plenty of honest shops exist—find one that doesn’t treat customers like idiots. (Attaching Allstate’s clean inspection report—proof they lied about every “bad” parts.)

I had a really positive experience here this morning. I realized I had a flat tire while driving, put on my spare, and came straight to the shop. The staff was upfront about being short-staffed and told me it might take about an hour, which I appreciated. Even though they were busy, they got my tire replaced in less time than expected and also gave me an estimate for brake repairs. What really stood out to me was the kindness I received at the end—they didn’t charge me for the service. That kind of generosity is rare and truly appreciated. Great customer service, honest communication, and a team that genuinely cares. Highly recommend!

I had an AMAZING experience here! Nicy and Q made the process very straightforward and easy to understand. They showed me exactly what was wrong with my car and gave a great price. I would highly recommend coming here!