C S Lee Tire & Auto

Got in a nail in my tire and luckily this place was nearby. It was also raining and I needed new windshield wiper blades. I greeted them and they told me they could get it taken care of however they were short stacked and it might take up to an hour and a half. They would try to get to it as fast as possible. They were able to get the flat patched and replaced my windshield wiper blades in about a half hour.

I ASK FOR FRONT ALIGNMENT I ASK HOW MUCH...149.95. I SAID THE LAST ALIGNMENT WAS 89.99. HE SAID IT MUST HAVE BEEN A LONG TIME. MY BILL WITH TAX WAS 158.+ CHANGE ON A 2006 CHEVY COBALT. NEVER AGAIN. POOR CUSTOMER SERVICE. ON MY BILL ONCE I LOOK AT IT , CHARGE WAS FOR A 4 WHEEL ALIGNMENT.

So our tire had blown today while driving, unfortunate but it happens. My fiancé called this tire shop, and although I am sure that they will finish up with a great job, the communication portion of this exchange was horrible. Someone named Rick had spoken incredibly rude, I truly can not express how rude this man was. that whole conversation was just unprofessional and lacked any basic etiquette. Mind you we weren't expecting the absolute world when calling, no need to even be empathetic to the situation, but there was definitely no need to be so rude and callas. I'm hoping the service itself goes well as I am sure it will considering other reviews, but the initial intake was horrible and made us consider choosing a different shop nearby.

This place was really helpful when the temps were low and I needed air in my tire. Discount tire was over crowded that day. The worker came out in 12 degree weather to air up all my tires saved me at least an hour.

As someone who despises the idea of writing a review due to a bad experience; there are some instances where enough is enough and now you are responsible to not let anyone else have to suffer through the same experience. I recently purchased a home in Cedar Hill and through my searching of finding an affordable oil change in this town, Goodyear came out to be the cheapest coming in at $35-$40. So I decided to save the money and make this my monthly stop for oil changes but from the very start I was treated with the utmost disgust from the manager at the front desk. From the very start, the man had a very condescending tone with me as I was an inconvenience and a non-wanted future customer. But yet I tried to ignore the behavior and focus on the money savings. So I continued to report to the shop monthly for my oil change, and time and time again I was treated with the utmost disgust and a condescending tone. Anytime I would ask a question, "how long would the oil change take" I would be told 1-2 hours, even the times where I was the only car in the shop and I was the only customer in the lobby waiting. I would sit there and watch mechanics playing on their phones and talking with other employees. After several months of visiting this shop thinking I have been loyal customer, I chose one morning to drive to the shop and ask for some air within my tires. Once I got there, there was only 1 car in the shop and 2 of the employees standing waiting for a customer. So the employees approached me and helped me; as I was being helped by one of the employees, the manager rushed up to me and began to yell at me demanding me to report to the front desk and sign in. Which I do not mind signing in but I do not appreciated being yelled or treated in that fashion. Because of the way that I have been treated in the past and the occurrence, I will never step foot within that establishment. I now realize sometimes its best to spend a little more to get some better customer service. I will gladly give my hard earned money to a different establishment that will appreciate having my business.