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2018 Jeep Grand Cherokee Srt
Common Problems

Ranked from 251 federal NHTSA complaints. Every problem links to the complaint IDs behind it.

5
Safety
19
High severity
27
Medium
4
Low
5 problems on this vehicle involve a crash, fire, or injury risk. If you are experiencing one, stop driving and have it inspected.

55 Common Problems

Ordered by how often owners reported each one to NHTSA. The bar shows how common a problem is relative to the most-reported on this vehicle. Expand any problem to see the federal complaint IDs.

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  1. 1

    Touchscreen Delamination and Malfunction

    61complaints
    High severityElectrical

    The UConnect touchscreen delaminates, causing random button presses, screen changes, and malfunctions, leading to distracted driving and potential safety hazards.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  2. 2

    Infotainment Screen Delamination and Malfunction

    21complaints
    High severityElectrical

    The infotainment screen delaminates, causing random touches, changes in settings, and malfunctions that distract the driver and pose safety hazards.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  3. 3

    Touchscreen Delamination and Phantom Touches

    20complaints
    High severityElectrical

    The touchscreen delaminates, causing phantom touches that activate various vehicle functions, creating a serious safety hazard.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  4. 4

    Random Function Activation Without User Input

    19complaints
    Medium severityElectrical

    The touchscreen activates functions without user input, such as changing radio stations, making phone calls, and adjusting climate controls, causing distraction and potential safety hazards.

  5. 5

    Uncontrolled Seat Heater Activation

    19complaints
    Medium severityElectrical

    The seat heaters activate and deactivate uncontrollably, causing discomfort and distraction for the driver.

  6. 6

    Automatic Emergency Calls

    16complaints
    High severityElectrical

    The infotainment system automatically dials emergency services, posing a significant safety risk and distraction.

  7. 7

    Random Function Activation

    16complaints
    High severityElectrical

    The infotainment system randomly activates features like heated seats, radio, and navigation, causing distraction and safety concerns.

  8. 8

    Infotainment System Delamination

    13complaints
    Medium severityElectrical

    The infotainment screen delaminates, causing random button presses and screen malfunctions.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  9. 9

    Unreliable and Erratic UConnect System

    11complaints
    High severityElectrical

    The UConnect system frequently malfunctions, causing erratic behavior and requiring constant attention from the driver, posing a significant safety risk.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  10. 10

    Brake System Malfunction

    10complaints
    High severityBrakes

    The brake system malfunctions, including brake warning lights, unintended vehicle movement, and brake failure.

    $150–$1,000est. brake system diagnosis + repair · 14 hrs labor
    Get local quotes
  11. 11

    Radio and Navigation System Issues

    10complaints
    Medium severityElectrical

    The radio and navigation system experience random channel changes, loss of functionality, and unexpected activation of features, leading to distraction.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  12. 12

    Fuel System Issues

    9complaints
    Medium severityFuel system

    Issues with the fuel system, including coolant leaks and abnormal noises, require recall repairs.

  13. 13

    Head Gasket Issues

    9complaints
    High severityEngine

    Head gasket failures lead to engine overheating, misfires, and the need for expensive repairs.

    $1,400–$2,800est. head gasket replacement · 815 hrs labor
    Get local quotes
  14. 14

    Automatic Climate Control and Navigation System Malfunctions

    8complaints
    Medium severityElectrical

    The UConnect system automatically adjusts the climate control and navigation settings, causing distraction and potential safety issues.

    $150–$1,100est. hvac diagnosis + repair · 15 hrs labor
    Get local quotes
  15. 15

    Random Phone Calls and Unwanted Function Activations

    8complaints
    High severityElectrical

    The UConnect system makes random phone calls, changes radio stations, and activates features without user input, causing distraction and potential safety issues.

  16. 16

    Electrical Delamination of UConnect Screen

    6complaints
    High severityElectrical

    The UConnect screen delaminates, causing ghost touches and system malfunctions, including climate control and phone operations.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  17. 17

    Engine Stall at Idle Due to Stop-Start System Failure

    6complaints
    Medium severityEngine

    The stop-start system intermittently turns off the engine at idle, requiring the driver to manually restart the vehicle.

    $150–$900est. stop-start system diagnosis · 14 hrs labor
    Get local quotes
  18. 18

    Electrical System Malfunction

    5complaints
    Medium severityElectrical

    The infotainment system and other electrical functions intermittently fail, causing loss of functionality.

  19. 19

    Engine Stall and Random Messages

    5complaints
    High severityEngine

    The engine stalls while driving and displays random messages, potentially causing accidents.

    $150–$1,200est. stalling / shutdown diagnosis + repair · 15 hrs labor
    Get local quotes
  20. 20

    Infotainment System Malfunction

    5complaints
    High severityElectrical

    The infotainment system malfunctions, causing the radio to change channels automatically and the navigation system to fail, leading to distraction and potential accidents.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  21. 21

    Vehicle Acceleration Without Throttle Input

    5complaints
    Safety riskOther

    The vehicle accelerates on its own without throttle input, posing a significant safety risk.

  22. 22

    Service Brake Hydraulics Failure

    4complaints
    Medium severityBrakes

    The service brake hydraulics fail, leading to reduced braking performance and potential loss of vehicle control.

    $150–$1,000est. brake system diagnosis + repair · 14 hrs labor
    Get local quotes
  23. 23

    Unintended Acceleration

    4complaints
    High severityElectrical

    The vehicle accelerates unexpectedly without driver input, leading to potential loss of control and accidents.

  24. 24

    Unintended Vehicle Movement

    4complaints
    Safety riskOther

    The vehicle unexpectedly moves in park, posing a significant safety risk, especially in driveways or parking lots.

  25. 25

    Active Head Restraint Malfunction

    3complaints
    Safety riskOther

    The active head restraint deploys unexpectedly, posing a safety risk to passengers.

  26. 26

    Backup Camera Malfunction

    3complaints
    Low severityElectrical

    The backup camera does not work properly, sometimes failing to turn on or display images.

    $250–$800est. backup camera replacement · 13 hrs labor
    Get local quotes
  27. 27

    Brake System Issues

    3complaints
    Medium severityBrakes

    The brake system malfunctions, causing the car to unexpectedly accelerate or apply brakes without warning.

    $150–$1,000est. brake system diagnosis + repair · 14 hrs labor
    Get local quotes
  28. 28

    Electrical System Glitches

    3complaints
    Medium severityElectrical

    Random glitches in the electrical system, including screen malfunctions and unexpected system changes.

  29. 29

    Engine Stall During Operation

    3complaints
    High severityEngine

    The engine stalls while being driven, causing loss of power and control.

    $150–$1,200est. stalling / shutdown diagnosis + repair · 15 hrs labor
    Get local quotes
  30. 30

    Faulty SOS Feature

    3complaints
    Low severityElectrical

    The SOS feature does not connect to emergency services and stays engaged until a fuse is pulled, requiring manual intervention.

  31. 31

    Malfunctioning Infotainment System

    3complaints
    High severityElectrical

    The infotainment system malfunctions, causing random changes in settings and distracting the driver.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes
  32. 32

    Recall Non-Resolution

    3complaints
    Medium severityOther

    Open recalls are not resolved in a timely manner, leaving owners at risk.

  33. 33

    Transmission Failure

    3complaints
    Medium severityTransmission

    The transmission shifts incorrectly or fails to engage properly, leading to difficulty in driving.

    $2,500–$5,500est. transmission rebuild/replacement · 816 hrs labor
    Get local quotes
  34. 34

    Unreliable Recall Repair Parts

    3complaints
    Medium severityOther

    Parts for certain recalls are not available, causing delays in repairs.

  35. 35

    Brake Failure During Traffic

    2complaints
    High severityBrakes

    The brakes fail suddenly while driving in traffic, leading to loss of control and potential collisions.

    $150–$1,000est. brake system diagnosis + repair · 14 hrs labor
    Get local quotes
  36. 36

    Brake Light Illumination After Turning Off Vehicle

    2complaints
    Medium severityBrakes

    The brake lights remain illuminated after the vehicle is turned off, posing a risk to other drivers.

    $150–$1,000est. brake system diagnosis + repair · 14 hrs labor
    Get local quotes
  37. 37

    Electrical System Battery Drain and Alternator Issues

    2complaints
    Medium severityElectrical

    The vehicle experiences battery drain and alternator issues, leading to frequent battery replacement and charging problems.

    $400–$1,000est. alternator replacement · 1.54 hrs labor
    Get local quotes
  38. 38

    Electrical System Dashboard Glitch

    2complaints
    Medium severityElectrical

    The dashboard displays random warning lights and malfunctions, affecting the vehicle's operational safety.

  39. 39

    Engine and Fuel System Recalls Not Addressed

    2complaints
    High severityOther

    Multiple recalls related to the engine and fuel system have not been addressed, leaving the vehicle at risk.

  40. 40

    Engine Misfire and Check Engine Light

    2complaints
    Medium severityEngine

    The engine misfires and triggers the check engine light, often accompanied by a ticking noise.

    $200–$900est. ignition service (coils/plugs) · 14 hrs labor
    Get local quotes
  41. 41

    Engine Misfire and Cylinder Failure

    2complaints
    High severityEngine

    The engine experiences misfires and cylinder failures, leading to intermittent cranking and misfires.

    $200–$900est. ignition service (coils/plugs) · 14 hrs labor
    Get local quotes
  42. 42

    Engine Stall and Unusual Behavior

    2complaints
    Medium severityEngine

    The engine stalls unexpectedly and exhibits unusual behavior, such as changing radio stations and settings without user input.

    $150–$1,200est. stalling / shutdown diagnosis + repair · 15 hrs labor
    Get local quotes
  43. 43

    Engine Stalls During Stop-Start Operation

    2complaints
    Medium severityEngine

    The engine stalls or restarts unexpectedly during stop-start operation, causing difficulty in starting the vehicle.

    $150–$900est. stop-start system diagnosis · 14 hrs labor
    Get local quotes
  44. 44

    Forward Collision Avoidance System Failure

    2complaints
    Safety riskOther

    The forward collision avoidance system malfunctions, causing the system to activate incorrectly or fail to function, potentially leading to accidents.

  45. 45

    Fuel Tank Stopping Gas Flow Prematurely

    2complaints
    Low severityFuel system

    The fuel tank stops taking gas prematurely, requiring the driver to hold the gas hose handle in a specific position.

    $300–$1,200est. fuel line/tank repair · 26 hrs labor
    Get local quotes
  46. 46

    Head Rest Explodes Without Impact

    2complaints
    Medium severityOther

    The headrest suddenly deploys without any impact, potentially causing injury to passengers.

  47. 47

    Passenger Side Seat Headrest Deployment Without Impact

    2complaints
    Medium severityOther

    The passenger side headrest deploys unexpectedly without any impact, posing a risk to passengers.

  48. 48

    Service Air Suspension Immediately Warning

    2complaints
    Medium severitySuspension

    The air suspension system frequently issues a warning to service immediately, indicating ongoing issues with the suspension.

    $150–$1,200est. suspension diagnosis + repair · 15 hrs labor
    Get local quotes
  49. 49

    Severe Fuel Tank Overflow Issues

    2complaints
    Medium severityFuel system

    Fuel tanks overflow when attempting to fill up, causing spillage and potential safety hazards.

    $300–$1,200est. fuel line/tank repair · 26 hrs labor
    Get local quotes
  50. 50

    Steering Issues During Towing

    2complaints
    Medium severitySteering

    The steering becomes unstable or wobbles violently when towing, posing a risk of loss of control.

  51. 51

    Suspension and Steering Issues

    2complaints
    Medium severitySuspension

    Suspension and steering issues, including unexpected changes in vehicle behavior and air suspension malfunctions, impact driving safety.

    $150–$1,200est. suspension diagnosis + repair · 15 hrs labor
    Get local quotes
  52. 52

    Transmission Jerking and Jumpiness

    2complaints
    Low severityTransmission

    The transmission shifts are pronounced, causing the SUV to jerk and feel jumpier, especially in different driving modes.

    $200–$2,500est. drivetrain diagnosis + repair · 18 hrs labor
    Get local quotes
  53. 53

    Uncontrolled Rear Headrest Deployment

    2complaints
    Safety riskElectrical

    The rear headrest deploys unexpectedly, potentially causing injury in a collision.

  54. 54

    Unintended Acceleration During Parked State

    2complaints
    High severityOther

    The vehicle experiences unintended acceleration while in parked state, potentially leading to accidents.

  55. 55

    Unreliable UConnect System Causing Random Malfunctions

    2complaints
    Medium severityElectrical

    The UConnect system malfunctions randomly, causing issues with radio control, backup camera, and navigation.

    $200–$1,500est. infotainment unit service · 0.53 hrs labor
    Get local quotes

Data source: U.S. National Highway Traffic Safety Administration (NHTSA) owner complaints and recalls. Problems are clustered and ranked from the complaint record; occurrence counts reflect corroborating complaints, not total incidence. Vehicle image is illustrative. Repair-cost figures are typical U.S. independent-shop ranges (parts + labor) for the class of repair shown — actual quotes vary by region, engine, and diagnosis; always confirm with a local shop.