Ciocca Ford of Quakertown Service & Repair Center

Brought my truck here to have some tires mounted and balanced and one of the techs only torqued one lug nut and when I called about the problem the service advisor Matt was very adamant about his tech doing his job properly. After hearing the thumping noises and rattling of the cab I took the truck to Bobs tire in Gilbertsville and they found the lug nuts were loose and they got me all sorted back. Called back talked to Matt said he’d call back and it’s been no response since. Just because I’m 17 doesn’t mean I’m stupid.

My husband wanted a truck that would grow with our family—something he could keep long-term, reliable enough to last until the very end. With that in mind, he purchased a used Ford F-150 from Ciocca Ford for $27,000, hoping to leave behind a lease and step into a dependable vehicle. Instead, what he received was nothing short of a nightmare. Within days, the transmission began failing. After a long, frustrating process, the dealership finally replaced it under the limited warranty—but that was only the beginning. He was then offered a trade-in, only to have the dealership suddenly slash the value of the truck to $22,000, leaving him financially upside down. Forced to stick with the truck, he drove it off the lot again—this time with a check engine light staring back at him. Now, barely a month after purchase, he’s being told it will cost $3,000 to replace the catalytic converter. This experience has been exhausting and heartbreaking. Instead of providing peace of mind, this dealership sold my husband a lemon and buried him under broken promises and stress. The stress and betrayal we’ve felt through this process have taken a real emotional toll on both him and our family. At this point, given the misleading deals, repeated mechanical failures, and the sheer lack of integrity shown we are highly suggesting that no one should ever have to go through what my husband has endured with Ciocca Ford. Do not go to Ciocca.

Great service, Done right and valet pick up and drop off of my truck from home!!! I am very picky with my truck and they have not let me down yet. Other dealerships tried to get me to do unnecessary work but these guys did not, Warranty work with none of the nonsense. Had my truck serviced here a number of times and I'm always happy!

Buyers please don't go here got this car last year. Take it for all scheduled maintenance never got my car pin when I purchased was giving only one key that is chipped also car was never detailed like they said. Took to dealership for inspection, tire rotation and oil change. Left with no car. The car needs two new tires, told have a massive oil leak interesting because they were the last ones to touch my car. Was told when I got the car tires were brand new. My car was previously owned had 46,000 miles on it told was well taken care of so how is it now I need two new tires and massive oil leak. Told oil leak because car has miles I got it with 46,000 miles. Ask about the interior come out inside underpass when I got it told it was fine. So now yes later looking at now either have to pay over 3000 to fix the car or finding another option. Told maybe covered under warranty but I have to leave my car there for them to start the claim and don't have a car to give me. Had to take a lyft home. Ford needs to stop selling junk cars and stop scamming customers 512 for tires, 169 for tire alignment. Then failed inspection told I will have to pay for that if I don't get tires with them. Should have got a car somewhere else. A year of this car and it's junk.

Great communication, making sure they updated me every step of the way. The work was done quickly.