I first used Centerline Collision and 2019 and the work was great. This time around, it just felt like there was a gap in quality control or they're pushing cars. First repair, my insurance company approved the original estimate and the shop changed the repair order the day before pick-up, neither myself or the insurance adjuster were aware. There were a few items from the estimate that were not completed (paint matching the inside door jamb, absence of new seals, and a damaged area still left unpainted). The shop manager and estimator were very apologetic and friendly about and they scheduled for repair #2 to the original estimate this time. After coming back upon repair #2 completion, the inside door jamb was still not paint matched and the outside door had small hairs underneath the clear-coat and dimples/craters in the base coat. After escalating with my insurance company about quality concerns, the shop decided to refinish the door again. They did paint match the inside jamb this time and there are less noticeable paint defects. At this point, I'm just giving up pursuing any additional work and accepting as is. It's possible my expectations are high, but I probably would not use this shop again or recommend to friends/family. It felt like I had to be the professional instead of the customer and know when to advocate when something isn't correct. I will say on a positive note, that the manager and estimator are very nice people and offer very good customer service. Also, no issues with the body work, everything was always well put back together and crisp body lines. I also had no concerns with how they paint matched; the color was spot on. I attached some photos of paint defects in the final product.
View on GoogleCenterline Collision - Willow
Mechanic in Pittsburgh, PA
Already have a check engine code? Look it up, or browse common symptoms.
About This Shop
Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
Customer Reviews
0 WrenchConnectWrite a Review
No reviews posted yet.
Have you visited this shop? Be the first to share your experience!
Google Reviews
Review snippets from Google Maps. WrenchConnect reviews are submitted separately.
Really great, quality service and support, Mandy and her team are wonderful. They took the stress off me and worked directly with my insurance company. Plus they cleaned my car so thoroughly after service, it was amazing!
View on GoogleService was great. The repair was done before the promised date. The workmanship was excellent. Nice that I could pick up and drop the car rental at their office.
View on GoogleThis is the second time I've had to have bodywork done and I've used centerline collision of times and have been really happy with them. Very efficient everyone's super friendly hoping I never have to have bodywork on my car again but if I do, I will definitely be returning.
View on GoogleI took my Jeep Wrangler to Centerline Collision for a repair and had a great experience. Scheduling was easy, the turnaround was quick, and the work was done really well. Everyone I interacted with was friendly and helpful. I’d definitely recommend them.
View on GooglePlan your visit
Connect & Location
Business HoursOpen Now
More shops in Pittsburgh, PA
#1 Cochran Hyundai South Hills Service
4.1Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 7:30 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
A1Mobile Mechanics
4.5Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 8:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
Affordable Auto Services
4.9Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 7:30 AM – 4:30 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
Albert's Tire and Service Center
4.6Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
All Automotive
4.6Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
All Auto Repair & Sales
4.8Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 9:00 AM – 4:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
Are you the owner of Centerline Collision - Willow? Claim this listing to manage services and contact details.
Claim Listing