Calfo's Auto Service

Cares for your car but not so much for you. I had my car inspected elsewhere and it passed but needed more work. I found Calfo's and they said they could do the work. Then I spent about a month trying to get service scheduled. At the first appointment, I dropped off the car for a 2-day job, only to come to pick it up and was told they forgot to order the parts - and also forgot to tell me. Two days without my car wasted. I was told they would call back to reschedule, but the call never came. I tried several times an only when I asked if I should look elsewhere for service was my appointment scheduled. I dropped the car off again and was again told it would be a 2-day job. In the meantime, my "Maintenance Required" light had come on and I asked that this be checked as well. When I called mid-afternoon of the second day, (didn't totally trust it would be ready) I was told they had gotten the wrong part and were trying to get another. It may or may not come that day. Eventually I got a call that it would be ready by end of day. When I picked the car up, they were checking under the hood for the source of the "Maintenance Required" light. I was told it was fluid levels, although no additional fluids were added and the light was turned off. The rest of the work they did was in the rear on the axels and differential. I took the car home (3 miles) and it sat there for the weekend. Monday morning I started on my way to work during rush hour traffic. About 5 miles into the drive, my engine caught fire. I was on the parkway in the passing lane. I managed to get over and to the nearest exit, which was Oakland. As I started down the ramp I found my brakes had also failed. There were cars and pedestrians everywhere. By some miracle I took a sharp turn up Bates to slow the car and didn't hit anyone else. The car eventually stopped. By that time the flames were 4 feet high. As you might imagine, I had imagined the worst. As I got out of the car and ran, a pedestrian yelled that he had already called 911 because they saw the flames as I came down the ramp. When I notified Calfo's of what happened, I was told quite strongly and repeatedly that they were not to blame, they had worked on the rear of the car and the fire started in the engine. Despite my questions of what exactly they were doing under the hood, there was "no chance" they had done anything to cause the fire, even though it happened within ten miles of leaving their shop. I requested at least some refund or renumeration for my losses (the car was totaled and I lost personal belongings not to mention the stress of it all!) and for all the time I had spent (and wasted) trying to get my car repaired at Calfo's. I was told that they would not consider that because they had done good work and they were sorry for my inconvenience. So that's why I say, "They care for your car, but not for you!"

I had high hopes for this place but they really let me down. We went in for a routine inspection and they told us they couldn't give us a sticker until they replaced two small lights on the car in obscure places. They told us they would need to charge us over $300 to replace. It wasn't ideal, but we understood and were kind about it. We took a day to think about it, called them back, and asked them to go ahead and order the parts so they could replace the lights. They said they'd do that. I didn't hear from them for three weeks. When I called back, they said they never ordered the lights. I asked if they could go ahead and order them now, since we still need the sticker. They said that one of the mechanics was on vacation but that they would call me back later that day with a plan and a clearer timeline for when they could install the new lights. They didn't call me. I called them three more times over the next two weeks, each time they promised they'd call me back with a plan. They never did. By this time it was well over a month since we'd first been in the shop, and our sticker was expired. We went to a new mechanic and got the inspection done a second time. The new mechanic was done in 3 hours and found no issues. The folks we spoke with at Calfo's were always kind so I'm not sure if it was intentional, but the situation was very frustrating and caused a lot of unnecessary anxiety and inconvenience.

Regis is amazing :) He's knowledgeable, trustworthy and truly cares about his clients. I know my car is in good hands and he's always willing to listen and answer questions about all the little 'quicks' my 20 year old Jeep Liberty displays. Highly recommend!!

As usual I've never been disappointed. They are customer understanding. They "get the customer" a very much dying Comoddity. Mind you they also look the hardest to save you the most as well. Something very rare. Honest, quality work, and superb customer interaction. Will always try come here where possible. I've been a long standing customer since 2008 to current 2016+ My devotion proves and is a testament to their Excellance

They were great. They accommodated me when my regular mechanic could not, repaired my car at a fair price, and completed the work on time. They were honest and reliable. Highly recommend!