Major's Select Collision Center

I utilized majors for a bumper/fog light/AC compressor replacement after an accident. The customer service was very good, and the quality of the repair was excellent, as I couldn't even tell upon post-repair inspection that my car had been through an accident and had significant body work performed. Majors also worked with my insurer, and assisted with returning my rental car. Overall, I would recommend Major's for body work.

UPDATE: “Your response is disingenuous and confirms the exact lack of accountability I described. I not only spoke with 'Rob,' the general manager you suggested I contact, but he was the one who made the final empty promises to me. The pictures I posted with my review clearly show my car at your facility, with your company's name visible, alongside the written promise of a completion date that was postponed 4-5 times. For you to publicly claim you 'have not been able to identify a customer' is a blatant falsehood. You have not tried to resolve this; you have tried to dismiss it. This public attempt to discredit a legitimate customer, rather than address the documented month of delays and shoddy workmanship, tells future customers everything they need to know. Do not waste your time here." **⭐ 1/5 – Terrible Experience – Avoid This Shop at All Costs!** My experience with this repair shop was beyond frustrating. Not only did they take **over a month** to "fix" my car, but they also **postponed the pickup date 4-5 times**, leaving me without a vehicle for weeks. Every time I called, I was given empty excuses and false promises. When I finally got my car back, the repair was poorly done. Water was leaking inside the car from the door during simple car wash. I returned to have them correct their mistakes, only to be told to come back on a **Tuesday or Wednesday**. When I did, they claimed they needed **even more time** to dismantle and reassemble everything. They promised to call me back to schedule a time for the repair and even promised to give me a **loaner car**—but it’s been **a month** with **no call, no update, and no resolution**. The **lack of communication**, **constant delays**, and **shoddy workmanship** have made this an absolute nightmare. **Zero accountability, zero professionalism.** Do yourself a favor—**go somewhere trustworthy**. I will **never** return.

In 2016 I purchased my Toyota Tacoma and ever since then, I’ve maintained meticulous care of it. Then in late 2018, I struck a deer, and it caused significant front end damage. Not enough to deploy the airbag, but still obliterated the front end. At that time, I took it to Fine Line Auto, and they were great. Great customer service and they did the job well. There were some minor imperfections, but only ones that I would see, and so I went about business as usual. That is, until May of 2022. As fate would have it, another deer wound up seeing it’s life cut short with the business end of my truck. This time it stung even more. The damage was as severe as the last time, only now the truck was mine, having paid it off just days prior. Thankfully the value of the truck kept it from being considered a total, and again, no airbag deployment. This time Fine Line warned me that they would not be able to get me in until September. They referred me to Majors Select, and noted that they are the preferred auto body shop for Rahal Toyota. With this recommendation, I called and spoke with Kim, and was immediately put at ease with a warm, customer friendly reception. They said it may not be until June, but to come in. I dropped it off later that day, and both Kim and Marlon were wonderful to deal with. They could sense my despair considering what I’ve been through and how much my truck means to me. They assured me it would be okay, and all would be handled. They had the truck for about 4-5 weeks, and during that time, their communication was excellent. There was another person, Brandon, who was also involved. I did not speak with him personally, but my wife did, and she was also very happy with the customer responsiveness displayed. When I was able to pick up the truck, I was stunned. Nothing against Fine Line, however the attention and care given by Majors felt personal. The truck looked even better than before, and as close to factory as it could possibly be. The paint match was perfect, and the fit / finish is second to none. I now have my truck back, and more importantly, my peace of mind. It’s good to know there are still companies that exist that know customer experience means something, and that take pride in their efforts. Honestly, I hope I never see anyone there again, however if fate decides against my favor again, it’s good to know that Majors will be there. My thanks to Kim, Marlon, Brandon and the rest of the staff for making an awful situation one with a happy ending.

This place is amazing! From start to finish I was kept aware of the progress made on my vehicle. The service is wonderful. The technicians here are more than auto body workers, They are true artisans! Their work is impeccable!

2016 Subaru Impreza Sport 2.0i Limited. I was quite speechless when I saw my car after the fix. Aside from the financial dent in my wallet, the whole process was smooth and painless. I can't say enough good things about this place. Surely hoping I don't ever have to return for another repair, but this place is at the top of my list if I ever need to do it again. A-plus for timeliness, service, and an amazing staff. A special thanks to Kim and Keith as well.