Wright Collision of Ambridge

I just picked up my car from Wright Collision (Ambridge) and had an exceptional experience. I needed a dent, rust, and paint chipping above my wheel repaired. We scheduled an appointment for an estimate very quickly and a fair rate was provided (paying out of pocket). They scheduled the repairs shortly thereafter and were patient with me when I had to reschedule due to a family matter. I asked if I could have the car back within the week (need to work on the weekends) and they hustled to get it done and was very communicative about their progress. The work looks amazing, like a brand new car. They even detailed the inside and outside. I can’t recommend them enough!

My experience with Wright Collision of Ambridge started off okay, I had an insurance claim due to severe weather, and needed my rear windshield replaced and some body work done. Got the car back in about 3 weeks, and at first I thought they did great. I dropped off my rental and after getting in my car and driving to work, I noticed several problems. My headliner is missing retaining clips, headliner also has water lines on it that certainly shouldn't be there, the "A pillars" are all mangled from what looks like prying on it, the rear plastic parts behind the back seat head rests are just hanging there, there are a couple spots of overspray, some sort of blue substance is on my passenger door and A pillar, the windshield seems to have micro-bubbles/cracks all around it, and there is still about 1/8th to 1/4 gap between my rear glass and roof. I called the manager Greg to get these problems addressed on May 16th, and it seemed to be okay. I was told to come in May 29th, the day after memorial day, and they would give me a loaner vehicle while they fixed what they messed up. The morning of the 29th, I was there 15 minutes before they opened at 8, and Greg and I started to fill out paperwork. He went into the back office to speak to another employee, to which they came out and said that "we messed up another customers car friday and had to give out our loaner vehicle, and my technician has some vacation time coming up". I asked when that would be, and was told "today or tomorrow". I called back on the 30th, said who I was and was just checking to see when they would be getting their loaner car back. Once again I was told "today or tomorrow". Fast forward to June 3rd, I still haven't heard anything so I decided to email Greg. I said I would like to know if they will be fixing my car or if I should have it taken elsewhere to be repaired. I did receive an email later that day stating they received their loaner back late Friday, and they would be reaching out shortly to schedule the repairs of the short falls. It is now June 8th, nothing about when I will be able to drop off my car, no sort of update. I am now rolling up on 1 month having my car in this state, and it seems like no effort is being put into fixing what they messed up. "We messed up another customers car" and "my technician has some vacation time coming up" does not warrant me having to wait for them to fix what should have been done right the first time.

They did an excellent job. My jeep looks great. I will definitely use them forever as my repair shop. Thank you everyone who works there.

Update: After voicing my issues with them, they scheduled me back in and corrected everything. It was a frustrating journey but after it was all said and done I don't have much to complain about. 3/30/23 Wish they would let you pick 0 stars. Worst vehicle repair shop I have ever dealt with. Had a front end collision with a dear. Took the vehicle in the week between Christmas and New Years. Picked the vehicle up February 1st 2023. Said they couldn't get parts, ok I'll give them the COVID supply chain excuse...I guess. Got the vehicle home and realized they didn't replace all of the broken parts in the front end, some plastic shrouding pieces were not replaced, they even left one of the broken ones hanging there. I mean anyone can replace the obvious broken stuff like the smashed head light, fender and bumper, but I came to a reputable (or so I thought) dealership so they would catch all of the little things a small place may overlook. The least they could have done was throw away the remaining broken shroud that was hanging on by a thread. But no they left it for me to find. So the next thing I checked was the A/C, you know because the second most forward part of a vehicle after the bumper is the A/C condenser. Low and behold, no pressure completely empty. So I told them about it and they said bring it in so they can check into it. They said, "couldn't get that one joint to stop leaking" we'll order another condenser. I don't think much of it, other than that was about a month and a half ago, until I popped under the hood again. Only to find a snapped completely in half high pressure line for the A/C going to the condenser. The picture below is how they left it. Open to the atmosphere letting all the moisture mother nature wants to collect in my A/C system. They never mentioned they broke the part. Nor is that what they said they needed to replace. I will make sure all my fiends, family neighbors etc. never use there services.

Communication is definitely lacking in this collision department. I was given no updates about my vehicle, no warnings of issues or delays and if I didn't call, I wouldn't have known what was going on. It took them 9 days longer than they initially quoted for my vehicle to be returned to me, they did not communicate well during this time, they offered no reason for my vehicle being delayed, and no attempt at holding themselves accountable or compensating me for my inconvenience. I had to physically show up at their location and sit before I was acknowledged. I was promised return calls and information and I never got them, and was basically shut out of the whole process and that did not sit well with me. What was even more disturbing is the service manager was ok with the secretary taking the hit for his negligence. I asked to speak to him and was denied, she attempted to hold me off while he slid out the side door and got in a vehicle. It was disturbing to watch somebody lack so much accountability. State Farm suggested I bring my vehicle there but it will never happen again and I've been more than vocal with friends and family about my experience.I am praying my vehicle was fixed properly because I'm just not sure of the work quality based on the rest of my experience with this department. I wish I had read the reviews before I drop my vehicle off here.