Cascade Automotive Repair

Have had repairs done over years. Always willing to go second mile to make your service good. Staff friendly and knowledgeable. If I had to be towed it would be there and if had to wait, no problem as they keep you up to date. Find their pricing good.

Purchased a newer eco diesel and within the first day check engine light came on, these guys worked with me to get it fixed and fast. Complete DPF filter system replaced and worked with the dealership to make it right. Simple old school mechanic shop, will be using them for any warranty work moving forward.

Liars. Multiple times, these guys insisted my sister’s warranty didn’t cover any repair costs. When she took it upon herself to call the warranty company to ask, they said they hadn’t received ANY communication from these guys whatsoever. She even had them on speaker and these guys still tried lying about it and only offered to refund $50 out of over $600 that had been paid out of pocket. She had it checked elsewhere after her visits and was told these guys didn’t even do what was stated on the invoices. I recommend you go literally anywhere else to avoid dealing with this type of laziness and incompetence.

Be careful taking your vehicle here. I bought a truck with an engine replaced by them. I had nothing but problems and borderline dishonesty from Gordon. They use the cheapest parts possible and they try to deny responsibility as much as possible. Apparently the dipstick coming out and puking oil out of the oil pan isn’t their fault because: “we only replaced the block”. Last I checked you have to disconnect and replace the dipstick to put in an engine block. This is just one example of their shadiness. They absolutely butchered the wiring and every single problem was somehow not their fault. The only problems I had with the truck were from the engine and Gordon denied responsibility every single time. It got to the point I was going to the engine company direct with problems. I wouldn’t even take a car here for an oil change; the oil filters they use are trash, and they don’t care at all. I HIGHLY recommend you take your vehicle ANYWHERE else. I never thought I’d run into a stereotypical mechanic who tries to rip you off but, I was wrong. One time I couldn’t get ahold of them when I had major engine problems and I go to the the shop to find the guy asleep at the counter, it would have been comedic if I didn’t have a broken down truck. Luckily I got rid of the truck and will never have to deal with Gordon again. Please make sure you’re very careful dealing with them.

I bought a used vehicle from a dealership that uses this automotive shop for repairs. The day we purchased this vehicle, we noticed a rather large oil leak and told the dealership that we would not buy it unless they fixed the leak. Needless to say, the Jeep was taken to Cascade automotive immediately and returned within a few hours as we were signing paperwork. 2 days after purchasing the Jeep, I noticed it was shifting harder than it should so my husband checked all the fluids. There was absolutely NO oil in the Jeep, nor was their any transmission fluid. So we topped off all the fluids and it seemed to be running great!!! Well, less than 3k miles and under 2 months of owning this vehicle, the engine is ticking. I brought it to Cascade and they told me that they believe it’s the crank and it would be over $800 just to tear it apart to look at the crank. I believe between Cascade and the dealership, they doctored the vehicle up enough just to sell it and now I am stuck with a vehicle I can’t drive and have only Made one payment on. I am seeking legal assistance as I fully believe they knew about the crank, as the paperwork I have from the repairs they did before I bought it, states that there was metal in the fluids, which is a sign of the crank going out. Cascade automotive will never receive my business, nor any of my friends and families and I highly suggest you don’t use them unless you want to spend a bunch of money to have your car break down on you shortly after.