Tuffy Tire & Auto Service Center

Mechanic in Whitehall, OH

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About This Shop

Your go-to local mechanic shop in Whitehall, NY, offering professional care and expertise in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.

Expertise & Specialties

General MaintenanceDiagnostics

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Tammy J3 months ago

★★★★★

Called to schedule an appointment and never specified a day and the lady that answered said I wasn’t getting one today because it was 4 pm. I then told her that she had poor customer service because I didn’t specify a date I just stated I was calling to make an appointment because the location closest to me was short staff. She then informed me that I was a miserable person that was just trying to start an argument! She hung up on me and I called back and asked to speak to a supervisor and she told me that she was the owner!! I definitely am not taking my vehicle there with that type of customer service or lack thereof!! We used to take our vehicles to this location all the time but never ever again!!

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kharon 47411 months ago

★★★★★

Tuffy Auto Service on E Main St in Whitehall! I just need to expose this TERRIBLE customer service I received from Tuffy Tire & Auto Service center. They had a new process where they text customers about their services/updates. They even make you pay before they will even start the service. Well they charged me 486 and didn't even fix my car. Once they started the work they claim something else was wrong and it would be an additional $2100. Only willing to refund me $9. But alternator wasn't even installed because of a screw they Claimed was broken and needed to be drilled out. I believe they broke it because it was not mentioned originally when they said i needed the bolts. Seems like something they would have checked. I have never seen such TERRIBLE customer service in my life. She even told me since I wasn't there at the time my vehicle was picked up I don't get a Thank you as a customer. When I suggested to pick up my refund and maybe I will get a thank you she told me not to count on it! My next step is corporate and the better business bureau..

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John M Johnson5 years ago

★★★★★

GREAT PLACE TO GET YOUR CAR SERVICED OR HAVE YOUR BATTERY CHARGED.. NICK WILL EVEN TAKE THE BATTERY OUT OF THE VEHICLE FOR YOU EVEN THOUGH HE'S NOT ON THE CLOCK.. WAS PROBABLY JUST MESSING.. BUT SERIOUS.. WE NEEDED SERVICE AND THEY MEASURED UP.. MR. MILLER'S WIFE AT THE FRONT DESK WAS AWESOME SAUCE..

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Blythe Wooda year ago

★★★★★

I have given this Tuffy one star, but really they should not even have a complete star. The Owner was extremely rude and would not honor a warranty that was purchase at that location. When forced to go to another Tuffy, I had to pay full price because I did not go to the place of the original repair, even though she could not get the car serviced in a timely manner. The owner told me that I wanted a freebie and that’s all I wanted. That I was looking for a handout and was extremely rude and obnoxious - yelling and making accusations. I do not recommend using this organization. The customer service is terrible!

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Carol Sa year ago

★★★★★

I'm sorry i didn't know about this place sooner. The staff is amazing. You know how sometimes you feel as if you're being taking advantage of by car mechanics? Well this was not the case here. Alaina is amazing and explained what I needed and why. I decided to wait the 3 hours while my car was being worked on and her hospitality was superior. She made me feel like family. I highly recommend Tuffy in Whitehall as they are now my new service center for life. Thanks guys! Oh if you have an issue with the military, then this is not your place, they definitely honor the military, the decor is awesome!

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Shop address

4744 E Main St, Whitehall, OH 43213, USA

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Business HoursClosed Now

Monday8:00 AM – 6:00 PM

Tuesday8:00 AM – 6:00 PM

Wednesday8:00 AM – 6:00 PM

Thursday8:00 AM – 6:00 PM

Friday8:00 AM – 6:00 PM

Saturday8:00 AM – 4:00 PM

SundayClosed

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