Simplicity7 automotive and sales

Andy has the best body shop in Long Island! I've taken my cars to him for years. He is reliable, honest, and has a quick turn around. I always prefer waiting a few weeks for his shop to make space to fit me, rather than go elsewhere, as his quality is unmatched! Shout out to Delroy too for the amazing work. Andy takes on jobs that other shops don't and always comes out with a great final result. Don't trust your cars with anyone else, definitely bring them to Andy and he'll take care of you.

Regarding Simplicity 7 Auto Shop I am filing this complaint regarding my experience with Simplicity 7 Auto Shop and the handling of my vehicle, payment, receipt request, vehicle damage, and safety concerns. Today, I went to the shop to request a receipt for a cash payment I made for repairs to my vehicle. I requested the receipt at approximately 9:30 AM. After making this request, I was made to wait until approximately 1:40 PM before I was finally provided with any type of receipt. This means I waited over four hours just to receive documentation for a cash payment that should have been provided at the time of payment. The shop manager, Andy from Simplicity 7, refused to provide me with a proper receipt on company letterhead. I requested documentation showing the business name, payment amount, services performed, and proof that I paid in cash. Instead of providing this in a timely and professional manner, I was delayed for several hours. During this situation, Andy also stated that there was a remaining balance of $1,900 owed. I believe this statement was false and misleading. This alleged balance was not clearly explained to me before I requested the receipt, and it appeared to be brought up only after I asked for proof of my cash payment. I dispute this amount and believe it should be investigated. I also noticed that my driver’s side front and rear tires had been replaced while my vehicle was in the shop’s possession. When I pointed this out to the repair person, I was then told that there had been some form of vandalism involving my vehicle. The repair person was unable to provide me with the exact date that the vandalism occurred. The repair person stated that he replaced the driver’s side front and rear tires free of charge. However, I was not notified when the alleged vandalism occurred. I was not provided with any written documentation, incident report, photos, police report information, or explanation at the time the damage happened. I only learned about the alleged vandalism after I questioned why my tires had been changed. I am also concerned because the replacement tires do not appear to be the same quality as the tires that were originally on my vehicle. I did not authorize the shop to replace my tires with lower quality tires, and I was not given an opportunity to inspect, approve, or discuss the replacement before it was done. I was also made aware that several vehicles were vandalized. This raises concern not only for my vehicle, but also for other customers whose vehicles may have been affected. If multiple vehicles were vandalized, I am concerned that the shop may have failed to properly notify customers, document the incidents, contact the police, preserve evidence, or take reasonable steps to protect vehicles left in their care. In addition to the issues with the receipt, disputed balance, and tire replacement, I reported a new sound coming from my vehicle that was not present when I dropped the vehicle off. The sound appears to be coming from the driver’s side/front wheel area and is noticeable while driving, especially when braking. Instead of showing genuine concern or properly checking the vehicle, the repair person dismissed the issue and stated that I should drive it and that the sound may go away. There were several false or misleading statements made throughout this situation, including the claim that I owed an additional $1,900, the lack of clear information about when the vandalism occurred, and the failure to properly explain why my driver’s side front and rear tires were replaced without notifying me first.

Not many can do this job. They completely restored my carbon fiber roof and it came out flawless. I will definitely be recommending them for auto body needs in the future.

I recently had my car repaired at Simplicity7 Autobody and Sale, and I couldn’t be happier with the experience. From start to finish, Andy and his team were professional, honest and highly skilled. They took the time to assess the damage, clearly explained what needed to be done, and provided a fair and transparent estimate. The quality of the work exceeded my expectations. My car looks as good as new — you’d never guess it had been in an accident. The paint job was flawless, and the repairs were completed on time with great attention to detail. Andy also kept me updated throughout the process, which I really appreciated. It’s clear that customer satisfaction is a top priority at Simplicity7. I would highly recommend this shop to anyone in need of autobody work. Thanks again to Andy and the team for doing such a fantastic job!

I would like to start off by saying that Simplicity is the only place you should be taking your vehicle to for ANY kind of work/upgrades. About a month ago, my car unfortunately was hit in front of my house pretty badly. I’ve dealt with numerous shops before and I always thought I was taken care of at my previous shops. Andy at simplicity made me realize what proper care and business was. I was hesitant when the accident happened to send it to a shop but someone had spoke highly of Andy so I said let me give Simplicity a call. Right off the bat, Andy treated me with nothing but respect and kindness which is rare to come across when dealing with businesses especially in the automotive field. Not only did Andy walk me through the process of filing a claim from over the phone, but he arranged for my car to be picked up from my house and transported to his shop where he took care of the rest. He made sure to keep me updated and contact me if there was ever a problem. This whole experience was hassle free and smooth unlike my previous experiences with other shops. It was surprisingly quick as well. My car was unfortunately totaled after an inspection and simplicity made sure I got top dollar for my vehicle. Thank you Simplicity Automotive for all your help. 10/10 Service