Victor Chrysler Dodge Jeep RAM

I can’t say enough, amazing good things about Chris and the experience I have had here. I bought a new used jeep in Rochester about 4 months ago and I needed to take it in a few times to get it serviced. Chris went above and beyond and communicated what needed to be done, and everything was done effectively and efficiently!! Chris is personable and always has a smile on his face the last 3 times I have gone in there! He truly is a great asset to this company!

My review is very late, however, I want recognize the great work by the service team on my Jeep Wrangler back in December. Chris, my Service manager, was very courteous and accommodating as always. I had a door harness that needed to be replaced. It was causing my power locks, on the driver side, not to function. I brought the Vehicle in first thing in the morning and mentioned to Chris that I had a time constraint later in the afternoon. He saw to it that the turnaround time was very speedy. I had the Jeep back at noon or shortly after. The service team did a great job and the issue resolved. Thanks again Chris and team!

Big compliments and thanks to Chris Kist and the service crew at Victor Dodge for getting our 2014 Dodge Ram company work truck back on the road pulling our SkyMobile showroom. We are currently on tour across USA and Canada demonstrating our Illusions of Nature! Chris got us in quickly and did everything he said he would do. Saved us some valuable appointments we had scheduled. Keep up the good work! Peace

Our experience with the Victor Chrysler Dodge Jeep RAM has been nothing short of exemplary. My wife and I had a bunch of reservations about having to purchase not one, but two vehicles. It has been 10+ years since we had to go through the process, and Mr. Hilner made it a pleasant and enjoyable experience (as much as car shopping can be). If you’re looking for a differentiated experience, we would highly recommend the team there for your next purchase.

On 2/3/26 I called to report that I had a check engine light on in my Certified Pre Owned 2019 Ram 1500 (from my e-torque system), my remote start was not working (likely due to the CEL), I needed my yearly NYS inspection, and it was my opinion that my truck was suffering from the very common exhaust manifold crack/leak that has plagued the new generation Ram trucks. They were able to get me in first thing in the morning on 2/5/26. I wanted them to check it out and address any concerns as it is still within the original factory powertrain warranty, and I also have a CPO warranty and an additional aftermarket warranty (surely one of these would cover any issues). The service advisor approached me in the waiting area to let me know that there were no stored codes or indications that there was an issue with my E-torque system. He also mentioned that I needed a new engine oil pan (to the tune of $2,000), Rotors and Pads on all 4, wiper blades (to pass NYS Inspection), and they did not hear/see any issues with my exhaust manifold (a culprit of the famous "Hemi Tick"). I had them install new wiper blades and inspect my vehicle. I asked my service advisor if he could see if the oil pan was under warranty, and was immediately told "they won't cover it." I paid my bill and went outside to my truck. When I got to my truck and started it, the ticking noise was very apparent so I went and got the service advisor to show him. He grabbed the shop manager to come and listen as well. Immediately the shop manager says, "he's right the manifold is cracked, we need to get the vehicle in to repair this." I went back inside and the service advisor stated that he would get the manifold on order. I contacted RAM Care to discuss whether or not the oil pan was covered under any warranty that I had on my truck and was informed that they would cover it and that I needed to give this dealership a reference number. This for me was strike one. I asked the advisor to advocate for me and was dismissed as it didn't seem like it was something he wanted to do, so I had to take it upon myself. I notified the service advisor that I had spoken to Ram Care and they gave me a reference number and told me that it would be covered under the "Corrosion Warranty". He was surprised as he's "never heard of such a thing". Once again I was assured that they would order the parts and get my truck fixed. At this point, I went to whom I believe to be the General Manager of the dealership to express my disappointment in the way that this was handled. He spoke to the two men in the service department and vowed to make this right. Chris was the service advisor that would help me from here on out. Two weeks later, and no communication from the dealership as to when I could expect the parts to be received in order for my truck to be repaired. Ram sent me multiple emails asking me to rate my latest service experience at Victor CDJR. I was honest in my survey. I did not give the service department good ratings. The dealership was clean, the waiting area and amenities were sufficient. I rated them well in this aspect. I noted that I would likely not recommend this dealership to others as this experience has certainly put a bad taste in my mouth. Now, here's where it gets interesting. On 2/20/26, Approximately 4 hours after I submitted my review to Ram (corporate), I get a phone call from the service advisor, Chris. "We've received the survey that you filled out and I've talked to my boss. At this point we are going to part ways with you. We are confident that we cannot make you happy. Whichever dealer you take your car to is welcome to request the parts for your truck from us." All because I filled out a survey honestly. No phone call from any management of this dealer. If this is the way that customers are treated for being honest, I will gladly spend my money elsewhere. Never in my life would I expect such a childish response from any dealership. My vehicle is still not repaired, and I'm on the hunt for a dealership that values their customers.