Victor Chevrolet Service

I called in the end of June asking if I could bring in one of my primary work trucks for repair. They said if I brought it in they’d get to it in the first week of July. I brought it in then. I called every week asking if they had got to it, and they proceeded to keep telling me it was “next on their list.” This proceeded for months. Then, after 3 months, the mechanic who was supposedly “working” on my truck quit. They then proceeded to take another 3 months to “fix” my truck. When I finally picked up my truck 6 months later, the truck didn’t make it a mile from the shop before breaking down. They hadn’t reset the ECM. I returned the truck to the shop and they called me to pick it up 2 days later. When I picked it up the second time, the truck was making a screaming noise because they didn’t reconnect the turbo. When I picked it up the third time, the brake lines blew within a day. It looked like they had been scratched up, likely from the sloppy work Victor Chevy did doing the rest of the work, costing me another $1,000. Victor Chevy charged me $14,500 and stranded me without a primary work truck for 6 months and lied to me every time I called them. I am blown away at how disgustingly and carelessly their shop is run and I am still considering opening a lawsuit against them. Don’t walk, RUN from Victor Chevy.

Best service department I've dealt with yet. Fast, honest and great communication.

Excellent service! I came in for an oil change without an appointment and Steve Flowers was able to “squeeze” me in. The lounge is very comfortable and I almost didn’t want to go back to work. Very friendly atmosphere. They not only finished early but washed my car as well!!! 5 stars

This is the best dealer based service dept I have ever used. I have a '17 Colorado with the somewhat common transmission shudder issue. This crew has been great to work with while getting this fixed - even though it is in no way any dealer's fault. Every person in the service dept has been personable, professional, and efficient. The transmission tech (Brandon maybe?) was great: easy to talk to, open minded and experienced. All good!

I brought my vehicle into Victor Chevy for an oil change and recall repair. I was greeted with a smile by several employees. Particularly, Steven Flowers was very helpful and offered additional services fro my vehicle. Steven even provided a basic interior clean, at no charge. Awesome experience every time I come here!!