MTM Automotive Inc

If you run a business, you know that when your truck is down, you’re losing money. I took mine to MTM Automotive, and I honestly couldn't be more impressed. Finding a shop that has the right equipment and the actual expertise to work vehicles is tough, but these guys are the real deal. They didn't just give me the "we’ll get to it when we can" treatment—they diagnosed the issue quickly, explained the repair clearly, and got me back on the route faster than I expected. The truck is running smoother than it has in years. It’s rare to find a mechanic that combines high-level technical skill with honest, straightforward customer service. If you have a box truck or a commercial fleet, don't waste your time anywhere else. Huge thanks to the team at MTM for the quick turnaround and the top-tier work. You’ve definitely earned a lifelong customer!

Under-promised, over-delivered! I had a great experience with MTM. My brand new bike decided to die unexpectedly on my way to work. My insurance hooked me up with them. They called me right away. They initially told me it would take them over an hour to get to me but they showed up pretty quickly. The best was because of the specialty of the tow (a large bike) they came with 2 people and plenty of straps to make sure they would be able to secure the bike properly on the flat bed. They were very careful and courteous. Well done guys!

We were involved in a MVA while on vacation. Our car had to be towed. Max from MTM was very professional, very kind. Max put our minds at ease and we felt confident our car was in good hands. Max went out of his way to help get us situated into a rental car. He knew we were overwhelmed and took over helping us even when it was not his responsibility. The body work and repainting of our car was completed at MTM. It turned out perfect. Communication through the process was outstanding. I highly recommend this business. The accident occurred on our second day of a two week vacation. As you can imagine it would be upsetting. Thank you Max for making a bad situation turn out as best as possible. Living in Michigan and dealing with car repairs out of state could have been a very stressful situation. Thank you for taking that stress away.

Needed a tow. Was given an hour estimate, but to their credit, they showed up within 15 minutes. However, the driver stayed in his truck for another 15. I didn’t know what was going on, but waited long enough to have another MTM tow truck show up. They had to tow the first truck back to the shop. Additionally, the first driver threw an empty fast food cup into the nearby ravine. When he came to my car to tell me he’d be back, I asked him if he just threw his trash off the side of the road. He said, “yeah, I’m going to go pick it up,” didn’t pick it up, got into the new tow truck, and left. I called roadside assistance to ask them to send a new company. If anyone from MTM is reading this, your trashy driver is the one in the blue hoodie. *edit* After I wrote the review (from the side of the road), the driver did return. I told him another company was coming and didn't need them. Even still, he did climb into the ravine and pick up his litter. Who knows what he does when he doesn't have an adult to watch over him. *edit 10/19/2018* I have free roadside assistance through one of my credit cards. Unfortunately, I had a dead battery, and guess who got called to the rescue? Yup, just my luck, got the text confirmation that I'd be seeing MTM again. Guy shows up in a flatbed, pops my hood, and can't figure out how to hook it up to the battery terminals. To be fair, they're not traditional, but I'd still expect a tow truck driver to know how to connect to external posts. Another n00b mistake was thinking that he could use a battery pack to jump a turbodiesel. He hooks it up and immediately asks me to try starting it. I chuckle and entertain him. Of course it doesn't work, so I step aside. He keeps waiting 15-20 seconds and trying it again, depleting what little amount of charge he put into the battery. He tries this maybe 5 times before I tell him it's a diesel and it's never going to work. Based on his response, I don't think he understands. However, he does hook up to his truck's battery terminals and enables high idle. Good, now we're where we should have started! Unfortunately he's already lost his patience. He fails in cranking it again, and gets in his truck and waits 2 minutes for a charge to build up. Tries again, and tells me it's not going to work. Sure, of course it's not if you do it this way! He doesn't want to wait any longer and argues that something is wrong with the vehicle, and that it's not the battery, so I told him to get lost. Of course, I replaced the battery and everything works fine. Idiot. Sorry for the long explanation. It's a bit long for anyone looking to hire MTM for anything, but hopefully management will recognize they're hiring morons and start doing more than checking for a pulse. I should also note that as this is happening, he's charging his booster battery using the truck's 2nd battery. Not once did he attempt to boost the charge by using both batteries in parallel. That's the only way it would have worked, but of course, too dumb to know what that is.

MTM was contracted by Toyota to tow my Prius that had electrical issues. They arrived after 3 1/2 hours, 2 calls from me and 1 from Toyota. The driver then asked me to sign a photocopied waiver saying that MTM is not responsible for any damage to my car. When I refused to sign the waiver, he got into his truck and drove off, leaving me stranded. I will never do business with them again.