Romeo's Carriage Traders

As a professional mechanic, I do not write negative reviews lightly. However, my experience with this dealership has been unacceptable from both a customer-service and technical standpoint, and I feel obligated to share it so others can make an informed decision. I purchased a truck from this dealer on December 27th. Within 10 minutes of driving it home, the engine bay was covered in antifreeze. I immediately returned the vehicle and was told the coolant was merely “residual” from a thermostat replacement. That explanation did not align with what I was seeing, but I gave them the benefit of the doubt. On the drive to work shortly after, the truck overheated. I returned it again and was told there was “air in the cooling system.” Once again, I was skeptical, but I picked up the truck. It overheated again on the next drive. On the third return, I insisted that an OEM thermostat be installed. I was met with resistance before finally being told—two days later—that an OEM thermostat would be installed and the truck would be ready the following Monday. When I picked the truck up, it was no longer overheating, but coolant was now pouring out. Upon returning it yet again, I was informed that the technician failed to remove the old gasket before installing the new thermostat and gasket—an error that should never occur in a professional service department. After this fourth visit, the truck finally appeared to be operating correctly. However, due to the repeated issues and my lack of confidence in the repairs, I paid $180 out of pocket to have the vehicle inspected by a Nissan dealership for peace of mind and the safety of my family. Thankfully, Nissan confirmed the truck was mechanically sound. That said, Nissan also discovered that the selling dealer left extremely dirty and neglected air filters in the vehicle. Additionally, I had to replace the windshield wipers myself. In total, after purchasing the truck, I was forced to spend additional money to correct items that should have been addressed prior to delivery. In under one month of ownership, this truck spent 15 days at the selling dealer. Between poor workmanship, repeated misdiagnoses, and out-of-pocket expenses, this experience fell far below industry standards. Based on my experience—as both a customer and a mechanic—I cannot recommend purchasing or servicing a vehicle at this dealership.

I recently buy a beautiful 2019 Chevy Trax for my daughter from Ranita. Ranita make the process easy and enjoyable. She make things happen and got us into a great vehicle for a 17 year old young lady. Thank you again.

I am 60 years old and have been buying vehicles for the last 40 years , and have dealt with countless dealerships during that time, and I must say I have never been treated as well as Romeo's Carriage Traders treated me! The communication and their desire to make the customer happy and satisfied is second to none! They will go the extra mile to ensure you are happy with your purchse. They are fair and honest, and that is rare in the car business. I would HIGHLY recommend them to everyone. 5 stars

We had the best experience working with Evan at Carriage Traders while purchasing our new vehicle. He made the whole process so quick and easy. They also made sure we got a great deal and got our monthly payment where it needed to be. Can’t recommend enough, go see Evan!

Nick helped me out from the moment i came in the door! He was awesome every step of the way, very informative, and was always making sure i was all set! Kevin helped me finish out all the necessary paperwork and helped my warranty price to keep my payment reasonable! I’m so happy i went with them, such a great business we love family run business! Thanks guys!