I called them to deliver a battery to our son who was stranded. Instead, they tried to say that the battery was fine and that he needed a new starter, which would be $600 to $700. He was adamant that he put his jumper on and was unable to jump it and that I would need to have it towed to the shop for them to replace the starter. I even called back again to tell them that I prefer them just to go back and install the battery and once again he convinced me that nothing was wrong with the battery that it was just the starter. My gut told me something wrong so when I had the tow truck come I had them jump my son which they did immediately and checked his alternator which was good to go. What was not good to go was the battery which was extremely drained rating three. Our son then drove to napa Auto Parts to purchase a new battery and once they remove the old battery it was busting on the side. It's truly sad when you try to scam someone that's in a tough situation when they reach out to you for help. You should be ashamed of yourself.
View on GoogleBrother's Tires
Mechanic in Poughkeepsie, NY
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About This Shop
A trusted independent automotive service facility in Poughkeepsie, NY, specializing in general maintenance, diagnostics, and tires. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 8:00 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Google Reviews
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I called to inquire about a run-flat tire, and the representative I spoke with was extremely rude and indifferent. After I provided the tire size, he asked me to hold while he checked the inventory. Instead of placing me on hold, he hung up on me. My husband then called back a few minutes later and encountered the same level of disrespect. When he followed up, he was met with, "Didn't I tell you I was with a customer?"—which was untrue, as he had only said to hold on before disconnecting. After finally receiving a price for the tire at $408, we inquired about the installation cost. We were met with an exaggerated sigh and a dismissive, "Oh my God," before being quoted $510. Given this poor customer service experience, I will not be spending any money at this business.
View on GoogleDid a great job taking off my old dry rotted tired and mounting my new ones
View on GoogleAlways have what i need when i go and are always so fast and efficient .
View on GoogleBrother's Tires has good service and staff. They explain the problem and discuss the best course of action with decent prices.
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Connect & Location
359 Mill St, Poughkeepsie, NY 12603, USA
Business HoursClosed Now
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