Dadswell's Pembroke Towing

My car was police towed to Dadswells Pembroke Towing, which obviously wasn’t their fault. I was already frustrated about having to pay for the police tow, but I accepted that part and moved on. Unfortunately, the experience with the shop itself was a complete disaster. When AAA came to pick up my vehicle, the driver went inside to ask where the car and keys were. I had left the keys right on the counter and specifically told them to give them to AAA. Instead of doing the most basic part of their job, the old man behind the counter (who clearly couldn’t be bothered) didn’t even point out the keys sitting right in front of him. Because of that, AAA had to use a come-along to drag my 4x4 onto the trailer, which could easily have caused additional damage to a car that’s already damaged and that I plan to repair. It gets worse. About a week later I went back to pick up my keys, and suddenly they were missing. I left my phone number so they could call me when they found them. No call. Weeks go by and I finally call them myself, and suddenly it’s no big deal that they lost my number, and—surprise—my keys are magically sitting right in front of the guy now. So where exactly were they when: • AAA came to get the car? • I personally went in looking for them? • I left my number for a callback that never happened? Now the solution is that they’re mailing my keys to me, with zero acknowledgment of the inconvenience, wasted time, or potential damage caused by their incompetence. If you want poor communication, disorganization, and employees who can’t be bothered to do the bare minimum, then this is the place for you. Otherwise, I would avoid this towing company entirely if you have any other option.

Avoid Dadswell's Penbrook Towing – Go to Hillman Automotive Instead! I dropped off my motorhome at Dadswell's Penbrook Towing for a simple inspection and was told it would be done by the end of the day. Later, they said they needed to keep it overnight. The next day, they called and informed me they had done work I never authorized. When I picked up my motorhome, it was damaged — including a rear light that no longer worked (which is required to pass inspection). I called the following day and spoke with Eric, who admitted they damaged it and even gave me their insurance information. Now they are refusing to pay for the damage they caused. This is completely unacceptable and shows a lack of integrity and accountability. If you value your vehicle and your peace of mind, do NOT trust Dadswell's Penbrook Towing. They will damage your property, do unauthorized work, and then refuse to make it right. Instead, take your business to Hillman Automotive and Tire. They are professional, honest, and treat customers with respect — everything Dadswell’s is not.

Thank you for helping us when we blew a tire on the tollway!!! Your driver was top notch and service was speedy! Thank you!

Bad bad bad, avoid at all costs. The boss is money hungry and the driver is a brick head. He called in my truck so he gets dispatched on the throughway, showed up when my guys was trying to change the tire in the tandem lot and forced a tow for an outrageous price. Like I said, stay far away.

I broke down on the Thruway last night, freezing cold, snowing, dark and to be honest.... scary. After talking to the Thruway Authority their driver (Benton) showed up, he was kind, reassured me that everything would be okay. Would recommend them 10/10! Thank you!