Monro Auto Service and Tire Centers

Everyone was very thorough and professional with the work aspect of my car. And in general I was treated with complete respect and patience. The gentleman who dealt with me made sure I completely understood everything and why things were needed. As a woman this was unexpected and much appreciated, a complete breathe of fresh air. I will be using this garage from now on.

We were on the road on Saturday, approx. 6 hrs. from home and our Caravan was experiencing excessive shimmy in the steering wheel. We stopped in @ 9:30am. Dakota, the desk guy, was friendly and welcoming. He said 3pm was the best he could schedule us for but would get us in sooner if possible. He actually got the van in @ about 1pm, phoned us shortly afterward with the diagnosis and estimate and phoned us again when work was done, around 2:30. We were back on the road shortly afterward with no more problems. Thank you, Dakota and your technician for providing this excellent service at MONRO in Newark, NY!!!

A big thank you to Dakota and the Monroe team! It’s rare to find an associate who is both an expert on the Subaru series and focused on the customer’s actual needs rather than an upsell. We’re so happy we could use the mail-in rebate. Thanks again for the top-tier service! Thanks again, Monro! 3rd Platoon LeuN

I want to thank Dakota for his time and patience in assisting my husband and I in solving the issue on my step father in law 2023 Jeep Renegade. I highly recommend this place for any services that needs to done on a vehicle. Dakota was very kind and caring in understanding our frustration in trying to get the problem solved. He went above and beyond which was so much appreciated.

Absolutely horrible, made two separate appointments both times the long haired counter boy said I did not have one. Counter boy then would not look at my truck for a simple inspection because he was the only one on the shop although I had an appointment. Remake the appointment and counter boy tells me I don’t have a appointment, after arguing with long haired counter boy he goes out to my truck and says it will not pass because of window tints that have passed for the past 4 years. Overall just a lazy long haired counter boy who really ruined what I thought of this place. I will never be back again.