I’ve been a customer at this place for several years, but over time I’ve become increasingly disappointed and frustrated with their service. It seems like every visit, even for something simple, turns into a list of “urgent” or “critical” issues along with very high estimates. This has happened repeatedly, and it creates a sense of pressure to agree to services on the spot. After getting second opinions elsewhere, I’ve found that many of these recommendations were either not urgent or significantly overpriced. Because of this pattern, I no longer feel confident or comfortable trusting their assessments. I believe customers should be treated with honesty and transparency, and unfortunately that has not been my experience here. I would strongly encourage others to take their time, ask questions, and get a second opinion before approving any work at this location.
View on GoogleNissan Of New Rochelle Service
Mechanic in New Rochelle, NY
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About This Shop
A trusted independent automotive service facility in New Rochelle, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:00 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Best mechanic shop in the area friendly people fast service comfortable waiting area number one in my book!!!
View on GoogleEthan Sterling awesome Guy and Rey Sanchez the best looking for deals and helping you...THANK YOU GUYS
View on GoogleI recently visited to get brakes done. When picking up my vehicle I forgot to present my coupon for complimentary but called less than an hour after to ask if they could honor it. I even offered to show proof that I had the coupon at time of pickup. The customer service rep was very short and not understanding. I find it disappointing they would not inform a customer of these coupons or honor them if circumstances are reasonable. They also recommended significantly more work to be done than another shop that looked at my vehicle shortly before. I do not recommend taking your car for service here as they do not seem to prioritize customer experience or loyalty.
View on GoogleGreat experience at nissan of new Rochelle ! Donald and his team were friendly, helpful, and made the process easy from start to finish. No pressure, just honest, informative and professional service. Highly recommend!
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