I would like to preface this by saying that this car was purchased brand new in March 2025. I have never experienced such poor service and incompetence from a dealership service department in my life. Since July 9, my Chevy has been in and out of their shop three times (soon to be four) for serious transmission and electrical issues—none of which have been resolved. The car first broke down when the transmission started sticking and couldn’t get over 20 mph. After nine days in the shop (with no loaner vehicle, despite the fact that I rely on my car for work travel and to care for my elderly father), I was told bolts were loose in the transmission and there was a leak. I used the car once, left for work, and within a day of driving again, the issues came back worse—screens flashing, car refusing to move. From there, it became a cycle: drop off the car, get vague or delayed updates (sometimes a week late), pick it up with no real repair done, and have it break down almost immediately. I’ve been told there’s “no leak” even though fluid is mysteriously low, that it’s just a “communications” issue, and now, as of August 14, the screens are going black while I’m driving. This is clearly unsafe and still unresolved. At this point the lack of urgency, accountability, or basic communication from Chevy’s service team is shocking. I expect better from any brand—let alone one that advertises dependability. If you value your time, your money, and most importantly your safety, think twice before trusting your vehicle to Chevy’s service department.
View on GoogleNew Rochelle Chevrolet Service Center
Mechanic in New Rochelle, NY
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About This Shop
A trusted independent automotive service facility in New Rochelle, NY, specializing in general maintenance, diagnostics, tires, and oil change. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:30 AM – 5:30 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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The entire staff are courteous, timely and professional. John I. is very accommodating and a clear communicator. Recently got a big nail in tire and John assisted with filling the appropriate paperwork for new tire replacement and worked to get new tire from warehouse (which was no small feat bc this particular tire is discontinued and hard to find). I appreciate everyone taking care of my vehicle
View on GoogleAngeline is great ! She always accommodate me and my cars when they are in need of services. Kuddos to you Angeline and NR Chevrolet. Highly recommend them.
View on GoogleI recently had an oil change service at New Rochelle, Chevrolet. John and the service department at New Rochelle. Chevrolet were great. The oil change was done in about an hour. I think John and the service department Care about the work that they do and it shows Stephen
View on GoogleNicole at the service center was very kind and took her time to do my cars intake! She made me feel very comfortable leaving my vehicle there. My car was ready in a very reasonable time faster than what I thought they have great technicians there my car now has no problems. I will be returning back for further maintenance.
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