Surgical Auto Repair

My experience with Surgical Auto Repair in Mount Vernon was extremely disappointing. I brought my vehicle in on December 15, 2025, for a head gasket repair and was told the job would take approximately two weeks. Instead, I did not get my vehicle back until March 27, 2026—over three months later. Throughout that entire period, I struggled to get updates, and every time I called, I was given a different excuse about waiting for parts or other delays. This was an insurance claim. The original estimate submitted was $4,820.32. The insurance company initially approved $2,253.26 and later approved an additional $809.00, for a total insurance payment of $3,062.26. Based on those numbers, plus an engine mount I requested to be replaced for approximately $140, I expected my out-of-pocket costs to be much lower. Instead, I ended up paying over $5,000 myself, and I never received a clear explanation that justified why my share was more than what the insurance company paid. What makes this even more frustrating is that there were multiple invoices, totaling go $5,563.83, and it was extremely difficult to get a straightforward answer regarding what I actually owed and why. I repeatedly asked for pricing information and was continuously delayed or ignored. To make matters worse, after months of unanswered calls and frustration, I visited the shop seeking answers. While speaking with one employee about my concerns, another employee Christian had his light pointed at my face and when I asked him to please turn the light off he rudely told me to leave the shop rather than addressing the issues I was trying to resolve. While the vehicle was at the shop, it was parked beneath an area where construction work was being performed. Dust and debris accumulated on the vehicle, and when I finally received it back, it appeared that someone had wiped the entire vehicle with a dry rag, leaving scratches throughout the paint. The car also sat through the winter for months without being driven. By the time the repair was completed, the battery was dead. I was told the battery was bad and had already been disposed of before I was given any opportunity to inspect it myself, forcing me to purchase a new battery. The excessive repair time, poor communication, confusing billing, condition in which the vehicle was returned, and lack of customer service made this one of the worst automotive repair experiences I have ever had. I would strongly discourage anyone from bringing their vehicle to this shop for anyone considering doing so.

I have been servicing my vehicles here for more than 20 years. I have never had a problem the services performed. They are very professional. I have never has to return for the same issue (s). I would surely recommend surgical auto to do car repairs

This is my first experience having work done at Surgical Auto Repair. The high level of professionalism and service displayed by Donald and Sandra is second to none. My car needed a new alternator, and their prompt same day service is greatly appreciated. I will be recommending folks to bring their car there to have the same experience!

Call to get a "rough estimate" on how much front end damage to the driver side by pot hole would cost! Tried to explain to this loud annoying voiced woman that I clearly said "a rough estimate" and she kept yelling arguing about exact an price! I just hung up on the broad! If you value customer service with someone who knows how to "listen" and talk with some sense, then don't take your business here!

Very professional repair shop. Reasonable prices. Able to accurately diagnose auto problems and repairs in a timely manner.