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I’ve recently had an experience where I bought my car here to get repairs to the body done. However, the way this business is run is very unprofessional. I got my side panel fixed for $800 (which was still a bit high, but can’t complain because they made the panel look brand new) but here’s where the problems start: 1. Don’t expect to contact the business via phone number because they don’t respond. I had to keep visiting the place because no one was answering/returning my calls in regards to the status of the vehicle. I understand that shops get busy, but if I’m a paying client, it’s imperative that you keep in contact in order to ensure that the client and shop are on the same page. 2. The manager tried to charge me an extra $200 (would’ve bumped price up to $1,000) for a fix THAT I DID NOT AUTHORIZE NOR AGREE ON upon signing the invoice. I was not about to pay for something that I never agreed on/consented Overall, car quality wise is a solid 10/10. However, I was very disappointed with the customer service experience and the lack of professionalism which is why I give this place a 2/5 instead of a 1/5. Not a good experience at this bodyshop and will be definitely doing business elsewhere.

Took my BMW to get it repaired. Got the best service and paint job.

I had my car towed to Nu Look Body Shop on 12/13/24 didn’t get the car back until 1/31/25. My car was not secured while in their possession. It was parked on the street and someone attempted to break in which bent the door out not only that I asked that the replaced rims be returned to me all I got was the run around that they were sent out to a repair shop which I had no knowledge of nor consent to. If you want your car back in a timely manner look as where for a reliable and honest shop this not the one.

3500 an employee (Princebanks on IG )took from me for a used car Lied that he got the car, when I asked to see the car in person he took me to a lot where they had the car I was looking for n said this is it it will be ready for pick up next day. Next day came I went to the said lot n the car was on sale for 17,000 That same day he was requesting I send $500 more dollars for registration n all that he realize I caught on n started lying again. Requested my money back says he’s gonna pay me every week n don’t!!!!!! This whole business a scam…. Still waiting on my money back til this day

Love this body shop. Winston and his crew are very professional and talented. They have amazing customer service starting with Stacy who made the paperwork process easy and quick. I would definitely recommend to anyone looking for good body work.