Rock City Chrysler Jeep Dodge

Great dealership, awesome sales team. Such a small town feel, zero pressure. Will 100% buy from them again.

Bunch of dirt bags. I walked in to ask for help to see a few trucks and god forbid anyone jumped to help. They basically just steered me back to the parking lot saying “the trucks are in the parking lot” thanks really appreciate the help. Nothing was marked for the years of anything or price so that made things more difficult. Finally after I got my credit ran and approved and what I thought was put down for a very particular truck that I was going to pick up the weekend after I got back in town. The Friday I came to pick it up they sold the truck out from under me. Thanks for dinging my credit for no reason at all. These people will absolutely waste your time, treat you like crap and still sell something out from under you given the chance.

This is the most unprofessional and ignorant group of people I have ever dealt with. We have a truck that was under warranty, yet they are refusing to honor it or perform the necessary work. Our experience with management and the service department has been a complete nightmare: Lack of Communication: We sent an email to the owner, Kevin, explaining our situation, but he never once returned our phone calls or bothered to email us back. Unprofessional Service Department: Andrew from the service department called us, not to help, but to tell us to come get our truck because they were refusing to work on it. Threatening Behavior: To make matters worse, they threatened that if we did not pick up the truck immediately, they would have it impounded! It is clear they do not care about their customers or standing behind the vehicles they sell. If you expect professional service or for your warranty to be honored, stay far away from this dealership.

After seeing how a coworker was treated, I would absolutely never buy a vehicle from Rock City Chrysler Jeep Dodge. I don’t think I could trust the work to be done on it if need to be brought back. The way Andrew Thompson speaks to people is extremely rude, and it’s disappointing that the owner couldn’t even be bothered to make things right let alone address the situation. Then your wife posting a glowing review while your husband is developing a reputation for poor professionalism is honestly sad/ embarrassing. Edmonds in Bradford,when they were still open, handled customers with far more respect than this. And that’s coming from someone who had to walk to the hospital while in labor after being sold a car that broke down 2 weeks after purchase. Anyone who knows about that knows how much of a pain/fight that was. At least they never threatened to impound my car durning that time! To think a dealership could rake higher on the poor professionalism list is crazy.

I just purchased a 2020 Ram REBEL!! The people I dealt with are REMARKABLE!! They were very attentive to my needs and met them perfectly!! I highly recommend going there to see what they can do for you!! There was no hassle or stress!! I dealt with Kevin Frantz, Autumn Bailey, Matt Altman,and Casey in service. They are great to work and talk with!! They also have some other exceptional people as well!! Always a pleasure to deal with!!