Koskinen's Towing & Repair

Never had a bad experience with a AAA tow company until now. They took 12 HOURS to tow my car one street over. We put the tow request in at 1209 pm. By 322pm it was assigned to Koskinens. I was called all the way at 1030pm saying we could leave our keys in the car for the driver. My boyfriend left the keys in it as suggested. I tried to stay up as long as I could to wait for the driver, just for them to finally come at 331 am, we were sleep. Woke up at 630am and looked outside to find our car on the wrong side of the road FACING TRAFFIC, sideways sticking out in the road, with our bumper SNAPPED OFF. Oh and blocking the driveway to where my neighbors can barely get out. When I called Koskinens, I was nice ..didn’t yell. Jamie decided he was going to hang up on me, called again & he told me I don’t need to call again that he was calling AAA, and hung up again. I called again to ask for an explanation of what happened with my vehicle and this time a female butted in. She was of NO help at all and they tried to turn the situation around on me & my boyfriend. When Jeremy the tow driver left me a voicemail he didn’t mention anything about snapping our bumper off or any damage. The customer service SUCKS. Not a good look for AAA having a contract with this company. Looking at their recent past reviews, it just shows that I am not the only person that has had trouble with these people. Highly advice that you don’t accept a tow or assistance from them!!!!! If I could give 0 STARS I WOULD!!!

Called for a AAA tow. Received an email that Koskinen's was the tow company towing. I called to ask if I needed to be there present with the vehicle. I was told that I didnt have to be present and to just leave the key in cup holder.(so thats what I did). All that was wrong with my suv was a broken CV shaft. Fast forward to the drop off my suv. Now my suv will not move out of park mode. I called to ask what happened to my suv. Dispatch told me the driver said there was NO KEY in the suv. Which was a lie. I have it on camera of me putting the key in the suv, from my work parking lot. I asked for the owner to call me. He never called. So I called back again. All for a man to cuss me out and tell me its not his problem and they didnt break my vehicle. Told me to file a claim through AAA. Like I already didnt plan to. I just thought id Receive some honest answers. If you want to do something right in life, dont get a tow from them. It will cost you more in the end, as my suv now needs a new transmission.

Very helpful and super duper friendly. We absolutely could not get my dang flat tire off and they assisted us. Came quickly (we were nearby). Thanks yall, and thank you Scott!

My tow from Koskinen's didn't get added into their system due to their error. When they were contacted about this, theh got it towed immediately. Mistakes happen, its part of the human condition. However, when contacted later regarding anything they could do to fix them having left the car sitting in the wrong mechanic lot for a week, I was told that there was nothing to be done, they had already discounted the tow (something we had not asked for, nor were aware of), had I called earlier, maybe they could have. While I have nothing but praises to sing regarding their dispatch people, im incredibly disappointed that this mistake wasn't caught, and that they offered no remedy for it after the fact. For the same price point, ill use Charlie's from now on, and would urge anyone else to do the same.

Lewis is a horrible human and employee. Worst experience ever. Was being told with a contract from AAA. This guy shows up 14 hours later. AAA told me I didn’t have to be there. He insisted that I had to be there and made me drive all the way back to where my vehicle was after waiting 7 1/2 hours. Then it was around 8 p.m. He called me and insisted that I went back. I told him we would take 15 minutes to get there. He said that I needed to get there as soon as possible. He would leave. I got there just as he was leaving and refused to tow my vehicle. It took me about 16 minutes to get there with the weather. The worst part is that AAA told me I didn’t need to be there and he insisted that I needed to be there to show him ID. He just didn’t want to do the work because I called AAA afterwards to call another service. In the end, the guy wound up coming at 2:30 in the morning without me having to be there. He told it and took it to the place that needed to be no questions asked. He just called me to ask me why the other driver refused to take my vehicle. I explained to him this whole ordeal and Sal told me that he used to work with Lewis and he was a horrible employee for them and this is why he was let go. You guys are allowing this guy to work for you and he’s causing you to have an even worse reputation. Your reviews on here are not favorable.