Weider's Ace Hardware - Honeoye Falls

I wanted to take a moment to recognize the outstanding customer service I received from John in the repair department. As a homeowner who relies on my Ryobi lawn equipment, being without my lawnmower during repair season was stressful. John personally reached out after my mower was brought in for service and went above and beyond by arranging for me to borrow a loaner lawnmower—something I understand had been discussed as a possibility but had never actually been implemented until my situation. That level of initiative and customer care saved me from having to hire someone to mow my lawn while waiting for repairs, and I was incredibly grateful. This wasn’t my only experience with John’s excellent service. He subsequently helped me navigate the replacement of a defective Ryobi battery through Ryobi, which was a huge help. Most recently, he took the time to troubleshoot my Ryobi weedwhacker, which he now has working beautifully. It’s rare these days to find someone who is knowledgeable, proactive, and genuinely committed to helping customers. John exemplifies what outstanding service should look like, and because of him, I would absolutely return and recommend this store to others needing Ryobi sales or service.

Been shopping at Ace Weiders for over 10 years now and very much appreciate their spot in our local community. "Expertise" may vary between the different staff members and you might not always find someone knowledgeable about your issue but everyone is always very helpful in what ever ways they can assist. This store is perfect for the "quick hardware store run". Their rewards program is also worth signing up for.

Excellent service! Had what I needed at a reasonable price. Big shout out to Tony! We collaborated on my fix and the cheaper of our options worked!

Very nice people at this Ace Hardware, I called fairly early in the morning to see if indeed they still thread pipe I talked to a very nice guy who just happened to be the one who cut and threaded both ends . He was an awesome person I was out of the store in about 15 minutes, while I was waiting I picked up a item that no other store had plus some spray paint. Thanks

Great small town store. Had what I needed and more. The hammer door handles was pretty cool