Tom's Brake & Auto Repair

Please do NOT go here unless you want to get blamed for damages they cause, and they accuse you for it! I brought my car in for a flat tire only. Dropped off: 07/02, picked up on: 07/03 @~5:00PM. When I came to pick it up - My car battery died, and Tom had to jump start it. Didn’t think much of it to thoroughly inspect my car. He told me to drive around for 20ish minutes. When I got home, I noticed that my car door made a cracked noise when I opened it. Then I saw a big dent at the bottom, with 2 marks (seen in pictures). When I tried to call, the shop was already closed. And it was closed on 07/04, but we left a message in regards. Come 07/05/24, we bring the car in first thing in the morning - Tom’s inspecting the car. He’s opening and slamming it, stating “it closes fine.” That isn’t the issue, my car came in with no dents or damages with my driver side door, and now it’s hard to open and close, that it needs to be slammed to close it - and when driving, it’ll alert saying door open. IF there was an issue prior, obviously I would’ve had them look into it?? While he was inspecting, some worker just barged into the conversation stating “It came like that, it came like that when I worked on it.” - didn’t even ask what was the matter first, just guiltily stating it was like that. Tom and the guy just said “I don’t know, let’s go.” And left us sitting in the car for 10-15 mins, waiting if they were going to come back. But then they continued working on another car. We drove home. I had my dad call Tom, he was upset that Tom didn’t even look into the matter, didn’t even properly inspect, as we’ve been going to them for years. Tom even had the audacity to say that we just left. The damages and the way the car is indented in looks like it was mishandled when the machine is lifting the car up for the tire change. Update: 07/08/24 - My dad brought the car in, and Tom still didn’t even properly inspect the car. Just dismissing saying it’s not his problem. I would give this place Negative to Zero stars if I could.

Every once in a while, I accidentally stumble upon a business that renews my faith in businesses. Tom's Brake & Auto is one of those. I showed up on a Saturday morning, hoping to just get an opinion about a brake issue so I could schedule an appointment for another day. I had been forewarned by a friend who is a self-declared car expert that this was going to be a major, costly job. In the end, I drove out of there after two hours with brand new rotors and pads, no more squealing from my wheels, and only a small dent in my bank account. As an "older" guy (like me), Tom is from a generation that truly appreciates the concept of holding on to cars, electronics, and other things for as long as they provide good service. Many other mechanics would have scoffed at me for still driving a 2011 Honda Element, making excuses for why they couldn't make my brakes stop catching and squealing ("You have to expect that from a 14-year-old car, sir"), but Tom treated my never-been-washed Element like it was a 2025 BMW. He's a very sociable guy, so I enjoyed chatting with him while he was working. Some might say he actually provides TOO much information, but I really appreciated how he explained everything he was doing, as it was pretty much implied from the beginning that the fix, as confident as he seemed, wasn't a 100% sure-shot. In the end, this relatively simple process of maintenance turned out to be a success, and I think he was as happy and relieved as I was. There are very few mechanics - including dealerships - that I have ever used more than once, but I will definitely be returning to Tom's for whatever my Element needs in the future.

I've been to Toms a few times for both basic maintenance and specialized AC work (VW Jetta with 125k+ miles), this is an honest quality auto shop that I trust taking my car to, Tom works with you on a personal level that probably no other mechanic does and this made me feel confident in him, he explained his thinking and reasoning well and most importantly accurately. He answered all my questions, was very kind, and professional. He's a good guy and from my experience has absolutely no problem working WITH you, no matter the questions or concerns you may have, he really does listen to you. Props to Tom for being a good person and a good mechanic, he cares about his customers. Great place, this is now my go to auto shop

I call the shop for brake rotor resurfacing the guy did it while other shop don't save me money for buying new rotor and gave me tips on installation very honest.

I have been going to Tom's brakes for years with all my vehicles. Tom is extremely fair in price, knowable in automotive issues, quick service, truthful, accommodating and a nice guy. I highly recommend his shop to anyone!