Glen's Towing

My dispatcher reached out to this towing company and they said they would be able to pick me up tomorrow. I get a knock on my window from a trooper and I told them that I was broke down and a tow will be here to pick me up tomorrow. He said no we'll get you one here within 25 minutes. So another tow company was on the way. When the tow pulled up I wasn't aware that it was the same tow company that told me they would be here tomorrow. When I told him another company was on their way, buddy had the audacity to called the cops!!! Now, I didn't agree to the tow, because he was only towing me from one spot to another spot, not to where I needed it to be. Now I have to call another tow company to get me to where I need to be. What type of money scam is this? This is crazy!!!

I run a small business that does deliveries upstate. One of our trucks broke down on the freeway and police called Glen’s Towing to remove it. The tow distance was LESS than half a mile, yet we were charged $850 + tax (around $950 total). When we asked why it was so expensive, the driver first claimed that it was because it "needed to be towed within 10 minutes" since it was blocking the road (therefore the higher price range). This was already absurd to hear and we questioned it but then they said its because “the police set the prices.” This we could understand until we called the police department to confirm, and they told us they do NOT set towing rates — the towing company does. Of course, we were confused. We then requested an itemized invoice (a basic request for ANY business, especially for accounting). The driver refused, said we were “being difficult,” and then accused my staff of potential credit card fraud… He then REFUSED to accept card payment over the phone WHILE we were actively trying to understand and resolve the situation. We were told we had NO CHOICE BUT to pay CASH or IN PERSON simply because we were asking questions and wanted clarification. We even offered to call their company directly since they claimed they “don’t control the prices” and “don’t know any more info” beyond towing the vehicle. Instead of waiting for us to get off the phone with their company, the driver rudely proceeded to tow the truck to their lot and told us to figure it out there, leaving us with no choice but to deal with them in person. To be clear: we never refused to pay. I know I have to pay. You already towed the vehicle and I need it back. I just want to know what i'm paying for like anybody else. Again, we simply wanted transparency on a nearly $1,000 charge for a tow under 0.5 miles and a proper invoice. Again, extremely rude tow truck driver, that made it feel like we were being forced into paying without explanation. Would avoid especially considering how Elmsford police outted them as also the same owners or partners with Alex's Towing which has a 1.1 star review on Yelp. Whats that saying? Bird of a feather, flock together ALSO: if we were going to commit credit card fraud, do you think my staff would have spent that time on call asking you for more information? why would they waste their time trying to talk to you when they could have given you the credit card info THEN AND THERE and then back charged it... But no, YOU GUYS were the one who even brought up that idea and accused us of fraud while we were simply trying to understand and resolve the situation. How you going to ask someone to pay for something that they dont know what theyre paying for. I know sure as hell you wouldnt if you got a bill you didnt understand

FANTASTIC WORK!!! I own and run a large truck rental company in ny and just had the privilege of doing business with glens. They have a wonderful staff and exemplamary service. I haven't seen a tow company care in 20 years. Fast ,reliable, fair ,smart and kind. I was so impressed!!! I will use them whenever I can. Great work. All my thanks 😊

Today my experience with the owner was VERY POOR. Although, I am happy that she allowed my son to get his belongings out the car because she did not have too. However, her customer service was Rude, Disrespectful, Distasteful and a felt that it was a color barrier as to why she handled us like that. She first stated "Wow you brought a crew" which I thought was rude. She had us stand outside instead of doing business inside, and handed him papers to sign. As I said to her "You need to be a little nicer", she told me "Don't tell her how to do her job" and slammed the door in our face. When you're dealing with the public, regardless of YOU or WHOMEVER being the owner, YOU should NEVER be nasty to a customer or anyone for that matter. Yes, she may be the Business Owner, but you still should show and have a level of RESPECT. ESPECIALLY when dealing with the public and RESPECT is being given to YOU.

This towing company is the best! They answered the phone in the late hours , on a holiday weekend, and went to rescue our daughter’s car. From Glens customer service to the repair with Tire Warehouse- ⭐️⭐️⭐️⭐️⭐️