Walmart Auto Care Center

We were coming back from Niagara Falls, on the way to Jersey. Unfortunately, we got a flat tire on I-390 S, Dansville, NY. We called roadside assistance but it was 530 PM EST, Saturday and we were still 300 miles from Jersey. I know, I am not the only one who gets tensed in the situation, not like I can't handle it, it was like- almost all the auto stores were getting closed, and what if we did not find any store? we would be stuck. We google and found this store, which was closing at 7 PM. Roadside folks did change flat with spare, and it took us 45 minutes to reach Walmart Auto Care center from the spot, and we reached there by 6:40 PM EST. We requested them to accommodate us. One supervisor came and told me they had to change all 4 tires (some thread thing in the tire and it was not in compliance with Walmart policy). I was shocked, I have a new 2023 Mazda model and only one tire got flat, and why I have to change all 4 tires? I decided I would stay at some motel nearby, get the tire changed in some local store, and reach Jersey the next day. But somehow their other employees came forward and they did agree to change the tire (they discussed something). I am trying to find their name on their website, could not found, also called the store as well to find the name of those good souls, but no one picked up the call. Anyway, it took them 30-35 minutes to change the tire, they did some verification, and TPMS check, and we were good to leave by 730 PM EST. I wanna thank their staff (one big guy, it's him in the photo with the ith car), one thin lady (Erin), and another white short guy (must be in his 20s)- thanks for saving us. We did reach Jersey by 1:15 AM.

Scheduled an appointment for 7:30am, was the 3rd person in and was told would be an hour and a half to two hours because they only had two people. Two hours later my car still had not gone back and was another hour before it was done. Shouldn't take three hours for an oil change especially when you're one of the first appointments. This isn't the first time either, often it's 2+ hours now to get an oil change. Only response from the team was nothing we can do you'll have to let corporate know. Used to be a good spot to go, now guess I'll have to find somewhere else for oil changes.

This review goes for the last 2 times I’ve done business with this location, it is absolutely horrible the supervisor visor(larger guy) is rude and miserable, it took them 5 hours to mount and balance 4 tires onto wife’s jeep with a appointment, and just now I brought my sisters car here to get tires put on and I’m dropping it off a day earlier so they have the car ahead of time and they told me no if we leave the car it’s going to get towed!!!!! The good price on tires isn’t worth this bs services they have.

Still sitting on the dude of the road waiting for AAA. Simple flat tire (less than a year old). I go to put the spare on and every lug nut is on so tight I bent the tire iron getting 3 loose. They obviously used an impact wrench. I have never in my life not been able to change a tire. Laziness

2 hours and 15 minuets for an oil change and tire rotation. To add insult to injury! The Tec blamed the tools on the time it took. I didn’t said a word to him. He approached me to “ Apologize”. The Tec also put never seize on my lugs. And my seats, steering wheel, rims, hood and quarter panel. Thanks Walmart!