Healey Chrysler Dodge Jeep Ram Service

Brought our Ram Promaster 3500 campervan in for annual service plus recall warnings and the service department was fantastic! My husband had to wait for a few hours since there was a lot to be done so he appreciated the comfortable chairs he had to hang out in. It’s been hard to find a service shop that can see our 10,000lb vehicle so I’m happy we found one finally!

Alora is so great!!! Excellent customer service!! Very honest and down to earth staff!

Really great service and the staff were super friendly and helpful. Came for an inspection. This was my first time here. There is a really cool system they have in place that scans your car as you drive in and checks your tire depth, and alignment. So right as I walked in they were able to tell me that my back tire was slightly out of alignment but that my tires looked good.

Factory warranty for hood due to rusting was serviced by Healy Dodge and brought back with a miss matching paint job. As well as injuring myself getting inside my car after spending money because it was unusually squeezed in between cars. As I walk with a cane this caused discomfort. And I’ve spent hundreds on diagnostics and other service work just to have the same issue revisited a year later, which will end up costing me Ire money. I will never accept service from this Dodge location going forward

Be sure to check the MANY more Yelp reviews in addition to Google. They’re much more telling. I bought a new car from Healey Chrysler and noticed an error alert on the dashboard during my test drive, saying the Front ParkSense was unavailable. I flagged this and was promised it would be looked into by the time I got back to officially purchase the car. I arrived, was assured everything was clear, and paid for the car. When I started it to drive it off the lot, the error alert was still there. I went back in and told the sales rep, who then confirmed that the problem had NOT been fixed, and he scheduled a service appointment for me for the following week. It was a red flag, but I agreed to bring it back in when scheduled. He assured me this would be covered under the extended warranty I paid extra for. When I dropped the NEW car off for its service appointment, to fix a problem that existed before I even stepped inside it, I was charged $100 to meet the warranty’s “deductible” and was assured this would be the last I’d pay to have the car serviced at any point in the future. Again, a red flag, but I wanted my new car so I paid the $100. Last week my brakes started squeaking. I scheduled a service appointment. Today, when I dropped it off, I was told I’d have to pay a $249 fee towards my warranty’s deductible AGAIN. I explained that I’d been told I’d only have to pay $100 / 1 time at my last service appointment. The service rep said this wasn’t accurate - that every time I drop the car off to be serviced under the warranty, I’ll have to pay at least $100 per instance, and in this case he estimated it would be more than double that. He began mansplaining the cost of brake service vs the benefit of buying the warranty - and told me that I would pay upwards of $500 for the service at another mechanic - pretty magical, as this was all before the problem was even diagnosed and the service needed was even identified. I expressed my disappointment and left my keys and went to wait for the (lovely) man who runs the shuttle to drive me home. I hadn’t even rounded the corner before the four front desk staff members started mocking me for complaining about being charged and disputing that the cost would be greater elsewhere. The original service rep recounted the conversation as the others laughed. The level of professionalism here is shockingly poor. I walked back up to the desk and asked for my key back, saying that I’d expect to at least be out of earshot before a team of trained service reps talk trash about a paying customer. There was no apology, he simply said he “understood” and escorted me out to my car to remove anything the mechanic left in the car during the 5 minutes it had been there. Drove right to my family mechanic who discovered in five minutes that it was a simple debris + humidity issue. Wasn’t even charged for the repair. Definitely not the way I wanted to start my day, but hopefully this review saves someone else from wasting their time and money.