Gault Auto Body Shop

DO NOT SEND YOUR CAR HERE UNDER ANY CIRCUMSTANCE! They will lie and tell you they are a BMW certified collision center which they are not. They have refused to work with my insurance company (major national carrier), don’t return calls until you’ve called them multiple days in a row, will tell you one thing about the repairs and then another thing the next time you talk. To make it even worse, when I tried to move my car to another shop, they refused to release my car to the tow truck because they say I owe them fees. When my insurance company offers to pay the fees, Gault tells them they don’t know how much yet (for over 3 weeks) and continues to hold the car hostage.

I had insurance related damage fixed and the results were excellent. Better than expected, actually. Detailing the rims when they weren't even part of the issue was a pleasant surprise.

Had a small bumper repair done after hitting a woodchuck. I called my insurance and was advised to have estimate sent to them and they would issue me a check..Went to Gault ....should have listened to red flag and went elsewhere. They said that the insurance should be directly dealing with them in case estimate increases. Why would that happen, I thought? I was quoted 1400$ and change and submitted that to my insurance. They swiftly sent check minus my 500$ deductible. Went to get car 4 days late and the bill was 2100.00. They said on the phone the part they ordered did not fit but did not advise me of this high extra cost. Now they refuse to release vehicle until full 2100$ is paid...even though I was not advised or asked if this would be ok...now we are on the phone with insurance trying to get this covered...I smell something bad here! Beware! They acted sketchy from the very beginning because they always do this and hit insurance up for more!

Update – 1/10/26 It continues to amaze me just how disorganized and incompetent Gault truly is. After proudly “firing” me as a customer, they are now sending me text messages promoting great deals on service. Apparently, business must be slow. The fact that they can’t even communicate internally says everything anyone needs to know about how their operation is run. I would not recommend any Gault products (Chevrolet, BMW, Toyota). If you enjoy being lied to, strung along, and dealing with people who refuse to take accountability, then Gault Body Shop is the place for you! Let me introduce you to the dream team: Bob Gillette – A bully who thinks yelling and interrupting customers will make them back down. Spoiler: It doesn’t. Ryan Morris – A master of empty promises and avoiding follow-ups. Rob Gault – The leader who listens to concerns, then promptly does nothing about them. Customer service? Nonexistent. Transparency? Forget about it. Accountability? Not in their vocabulary. I brought my brand-new 2025 Chevrolet High Country Suburban to Gault after a snowplow damaged it. I was promised an 11-business-day repair, with a completion date of February 17. Instead, I got 30+ business days of delays, misinformation, and outright lies. The real kicker? I had to chase them for every single update. They never proactively called me—I always had to reach out first, only to be given false promises and changing completion dates. The Gault Body Shop Timeline of Chaos: February 3 – Dropped off my vehicle for what was supposed to be an 11-day repair, completion date: February 17. February 5 – Chevrolet notifies me that parts have been shipped. Confusing, since Gault had already told me all parts were in. February 5 – I call Rich, who assures me everything is fine and work will start February 6—spoiler: it didn’t. February 6-9 – Nothing happens. My vehicle sits untouched. February 7 – I express my concerns to Bob Gillette and am immediately met with hostility. I escalate the issue, and Ryan Morris is assigned as my new contact. February 7 – Ryan tells me work will officially start on February 10 and the new completion date is February 24. February 10 – Finally, my vehicle is moved inside, and work actually begins. February 11 – Ryan tells me that a critical part is unavailable in the U.S. and that they won’t even check back for two weeks. February 12 – I call Chevrolet myself and find out that the part has already been shipped. I call Ryan back, who has no idea. He calls me back 20 minutes later confirming that the part had actually arrived that same day. February 12 – Ryan tells me they’re continuing work and promises to call me on February 17 with an update. February 13-14 – Vehicle is moved outside and sits untouched again. February 17 – Ryan never calls me. February 18 – I email at 6:21 AM asking for an update—no response. February 18 – I call Ryan, only to find out he’s out until Thursday—again, no one bothered to tell me. February 18 – With no other choice, I call Bob Gillette. Dreaded it, knew what was coming. February 18 – Bob calls me back and drops the bomb—completion date is now March 14. February 18 – I ask why Ryan never told me this, since Bob claims Ryan knew the new completion date on February 12. Bob has no answer. At this point, I’ve spent over two weeks getting jerked around, being lied to, ignored, and insulted. Bob’s response? Call me a ‘Helicopter Customer’ and tell me he’s never had a customer like me. Well, Bob, maybe that’s because most customers don’t put up with this level of nonsense. The Final Insult: When I call them out on their incompetence, their solution is to give me my car back after 18 days with nothing done to it. Guess what? I took it to another shop, and they will have it done SOONER than Gault’s ever-changing completion date. So if you want to experience: ✅ Lies ✅ False promises ✅ Delays with no communication ✅ Rude and unprofessional staff …then by all means, Gault Body Shop is the place for you. But if you actually expect good service, accountability, and honesty, look elsewhere

Repair of Honda CRV. The whole experience and process was excellent. We had to have our car towed in, due to an accident. Gault provided an estimate promptly, and conducted the repairs quickly. The whole process took about 3 weeks and the car is back on the road. They kept me updated on progress via text messages every few days. I could not be happier - glad I went with Gault for this repair. Thank you to Rich and Heather at Gault Collision.