I am writing to express my significant dissatisfaction with the recent service experience and the current loaner vehicle policy. Two months ago, my vehicle underwent a wheel bearing replacement. During this service, the speed sensor was damaged by a technician, which I was informed was due to unforeseen circumstances. The total cost for this service exceeded $3000.00. Today, February 6, 2026, I contacted your facility to schedule another appointment as the same wheel bearing has malfunctioned again, less than two months after its replacement. I requested a loaner vehicle, but I was informed by a supervisor that my vehicle, being an older model than 2020, does not qualify for this service. Given that I reside over 45 miles from the dealership, the lack of a loaner vehicle presents a considerable inconvenience. During my last service visit, I incurred nearly $200.00 in Uber expenses and faced the additional burden of arranging transportation from Goshen, NY, to White Plains to retrieve my Range Rover Sport Supercharged, ultimately paying over $3500.00 for the service. The initial visit was prompted by a humming noise from the rear driver's side. While I understand that maintaining these vehicles can be costly, and I have invested over $8,000 in repairs to date, the current loaner policy is both unreasonable and unacceptabl
View on GoogleJaguar White Plains Service Center
Mechanic in Elmsford, NY
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About This Shop
A trusted independent automotive service facility in Elmsford, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:30 AM – 5:30 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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It was a good visit. My tech Eddie explained everything about my repair and ordered a part to fix my car. The part took longer than expected to arrive but in the end after I followed up my car was quickly fixed.
View on GoogleHighly recommended Jaguar franchise. White Plains Jaguar is the only Jaguar franchise in the area who can service my 2000 Jaguar XK8. The website for setting up appointments is convenient. The staff is cordial.
View on GoogleMy experiences at Jaguar of Whiteplains has always been a positive one. The attention to the customer and the work they perform are second to none. Jeff Velez is a super cool guy, straight forward and honest.
View on GoogleMy service advisor was Jeff and he was absolutely AMAZING! He was very thorough and helpful. He made my service visit seamless.
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